Candidate Profile

An incumbent of the role would be responsible for the following:

Business Analysis:

• To build a strong relationship/understanding with the business contacts, internal & external customers, and key users.
• To facilitate review meetings with business to look for opportunities for continuous improvement.
• To assist/proactively work with defined area of business to understand and clarify business objectives, problems, and opportunities.
• Leads and participates in business requirements gathering to provide technical guidance on systems options and solutions relating to design, development and enhancement of business specific custom and standard applications.
• Assist and at times play a leading role in preparing the business requirements document with the input of business to ensure a true statement of initial scope.
• Following receipt of a signed business requirements document, to recommend options (improvements, solutions, technology, etc) that contribute towards achieving the defined business goals and objectives.
• Challenges and interrogates business requirements to ensure compliance against relevant business rules & processes whilst suggesting alternate approaches/solutions if necessary.
• Takes opportunities to recommend/adopt group standards and best practises where possible. Identify and promote opportunities for digital solutions (innovative and automated).
• Translates business requirements into the appropriate technical solution that can be presented to the stakeholders for acceptance.
• Refines and assists in obtaining approval for proposed solutions through collaboration with all stakeholders.
• Prepares relevant information and documentation to hand to applicable PMO Manager for implementation once approvals are obtained.
• Validates existing training material and ensures training material is updated with latest business processes
• Functional Support
• Provides functional support for applications relevant to/within the scope of responsibility.
• Facilitates knowledge transfer and training of business key users where applicable.
• Logs tickets, as applicable for assistance, corrections, evolutions if applicable, for the area of responsibility.
• Follows up on status of tickets, facilitates testing with key users and liaises with group as applicable/required.
• Assists business with documentation / definition of best practice standards, policies, procedures to meet business needs.
• Maintains application documentation and processes to ensure alignment between the business strategies and technology roadmap
• Assists in the definition of business-critical applications, and systems to be included in the Business Continuity Planning and Disaster Recovery situations.
• May be required to form part of a task force or resolution team in the event of incidents arising (Business continuity, disaster recovery).
• Participates in the implementation project of solutions as and when required.

Relationship Management

• As the ultimate business enabler, is the first point of contact for all business system requirements (new requirements, solution process improvements and changes, business systems projects, business communications within the identified area of control
• Supports the development and management of relationships with the relevant suppliers, counterparts in TGTIS France and other relevant teams in France, TMSA employees and key stakeholders.
• Builds and maintains the stakeholder relationships by meeting with internal business partners and internal users to understand their needs.
• Facilitates workshops/regular business review sessions with identified key contacts within the defined area of responsibility.
• To appropriately negotiate with suppliers for the services required (solution, contract renewals, costs, problem resolution).
• To remain professional, courteous, and approachable to all customers (internal and external), fellow IS team members and other stakeholders.

Cost and Agility

• Identifies opportunities to improve organizational efficiency and that contributes to effective cost management
• Contributes to the development of IS budget and estimates (Opex and Capex) as and when required
• Manages the relevant supplier contracts and Service Level Agreements within the area of responsibility effectively and in line with Total Purchasing requirements and rules.
• To understand and comply with procurement policy and procedures, and knows that non-compliance to procurement procedures will be addressed

HSEQ/Disaster Recovery:

• Develop and maintain associated procedures and other applicable documentation as required for the area of responsibility within IS
• Maintains a safe work environment by following all relevant rules, standards and policies and actively seeks to know them and understand them
• To always work with the key values of the organization being top of mind, i.e. Safety, Respect for each other, pioneer spirit, stand together, performance minded.
• To maintain strict confidentiality regarding information.

Other:

• To act as a backup for other team members/key functions as and if required
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Updates job knowledge by participating in educational opportunities; reading technical publications, identifying, and attending relevant training and ensures these are requested as part of the annual employee performance review

Activities

As a Business Solutions Analyst, you would possess the following:

• IS or Business degree or Diploma
• 5-10 years related IS experience, including the ability to gather and analyze business requirements and responding with options/recommendations to meet requirements.
• Good interpersonal and business communication skills with ability to interact across all levels within the organization, across geographical boundaries/international environment
• Strong influencing/negotiation skills
• Key competencies include ability to self-manage, delivery focused, service excellence orientation, good time management, analytical ability / attention to detail, ability to work under pressure and to deadlines.
• Good knowledge of SAP
• Good knowledge/ability on the Microsoft suite of applications
• Solid understanding of petroleum environment, international environment, business systems and procedures
• Experience in digital transformation (data analytics etc.), IoT, application automation etc.
• English is the business working language.

Context & Environment

End users: ~800 +

Geographical area: 47 sites in South Africa + Namibia, Botswana, Lesotho, Swaziland, +470 Service Station sites (ESO)

Business managed: All - Retail, Specialties, Logistics, Supply, Finance, HR, Strategy, B2B

Analyst's area of responsibility: As required and defined by N+1

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TotalEnergies is an equal opportunity employer and all applicants that meet the specified criteria will receive consideration for employment without discriminating unfairly on any arbitrary ground, including but not limited to race, gender, sex, ethnic or social origin, color, sexual orientation, age, disability, religious conscience belief, political opinion, culture, language, marital status, or family responsibility.