At bp, we're reimagining energy for people and our planet. With operations working across almost every part of the energy system, we're leading the way in reducing carbon emissions and developing more sustainable methods for solving the energy challenge. We're a team with multi-layered strengths of engineers, scientists, traders and business professionals determined to find answers to problems. And we know we can't do it alone. We're looking for people who share our passion for reinvention, to bring fresh opinions, ambition, and to challenge our thinking in our goal to achieve net zero! We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society, our industry and our planet. You will be part of portfolio that invent, design, delivers and runs Digital Products for Fleet Customers globally and solves big complex challenges with our data and technology expertise to help bp advance a Net Zero future and reimagining energy.Entity:
Innovation & Engineering

Job Family Group:
IT&S Group

Job Description:

BPme is our key strategic consumer app in bp, bringing together mobility and energy needs and rewarding customers as they go. For bp consumers, BPme is a rewarding, personalised, digital service making all of their energy, mobility and convenience needs easy.

The BPme app is truly global, supporting millions of consumers across 7 major markets with more to follow. The number of consumers registering with BPme has continued to double each year since the app launched in 2017.

In support of our organisation's purpose of being customer centric and always responsive to changing customer needs, our aim with BPme is to continuously delight and surprise customers and provide the best possible experiences across the BPme mobile app and relevant web channels. From a business perspective, we want to drive a digital step change and create a benchmark for other bp products, especially in the B2C space.

Now is a truly exciting time for our BPme app. We continue to strengthen our relationship with our BPme consumers, listening, gaining insights and seeking to anticipate consumer needs and trends through the use of data based analysis. Based on these insights we continue to transform the features and services we offer our consumers through the app and web channels - evolving from allowing consumers to conveniently pay for their fuel through to enabling consumers to order food and drinks from our stores whilst being rewarded.

To provide the best experience for our customers, we are also transforming the technology that underpins the tailored experiences. Our ambition is to provide a flexible and modular eco-system of services and technologies, brought together through products that create connected experiences for the customer that they can access through the channel of their choice. These technologies will allow us to enter new markets quickly, add and remove local features based on consumer insights and feedback and allow us to try new features easily and scale safely.

As the Senior Digital Product Manager for BPme you will be responsible for ensuring the Bpme vision continues to resonate with our consumers and lead the execution of the strategy to achieve ambitious commercial goals and desired outcomes. You will ensure consumer engagement channels have a consistent customer experience, across mobile app and web where the BPme program is represented. You will ensure we continuously engage with our customers and gain valuable insights to further inform our strategy and ensure the product backlogs reflect the right priorities. You also need to be comfortable and be able to operate effectively in a highly matrixed organization, influencing and collaborating with key stakeholders to achieve the right outcomes.

The role is truly global as you will work with Product Managers and Digital Marketing Managers across our key BPme markets as well as engaging stakeholders in potentially new markets for the app. You will work closely with colleagues in our Customer & Products organization and the discipline leads across the engineering, design and architecture teams that develop the product. Such is the profile of BPme, you need to be comfortable engaging and communicating at all levels of our organization and be able to provide clear concise communication on the progress and performance of the product.

Recognising the ambition we hold and the vision we have for Bpme, this is a very exciting and high-profile role in our Innovation and Engineering organization, and one that will play a key part in our continued transformation. This is an opportunity to make a difference to ensure we embed solid technical knowledge into the mobile and web channels to ensure we deliver against our consumer engagement channel vision for BPme mobile and web.

Key Accountabilities:

• Sets the vision for the product
• Overall Digital Product Strategy proposition development based on market research and goals of the business for value generation
• Responsible for driving the product growth strategy, analytics strategy and performance management and reporting.
• Development of strategies to increase adoption and usage of digital product in line with customer lifecycle - acquisition, retention and churn prevention strategies
• Ensures continual testing of concepts, hypothesis and MVPs with consumers
• Promotes a Customer centric mindset - guide our thinking and behaviour in delivering better experiences for our customers
• Responsible for understanding and owning the holistic customer experience within the digital channels, solving customer pain points and ensuring all features sit well alongside each other
• Collaborates with the Consumer Mission Leads and Marketing teams to define and prioritize the roadmaps to underpin the strategy
• Works with Product Managers on planning and maintaining an up to date delivery roadmap with a clear focus on business value and associated KPIs and value measures
• Brings together different disciplines from Engineering, Product, Design and Architectire to support alignment across the roadmaps.
• Identifies integration opportunities between capabilities and ensures optimisation of applications for improved design and user experience
• Manages ongoing prioritisation of product backlogs across the markets
• Takes care of the overall milestone planning, execution, delivery and release of complex cross-team engineering initiatives
  • Provide visibility of deliverables to stakeholders and the wider team
  • Highlight delays and blockers to stakeholders as required to assist the delivery function.
• Guides teams to reflect and identify improvements and successfully embed new approaches that move them towards high performance. Identify frequently occurring technical blockers, and work with teams to get them resolved.
• Ensures common performance management tools are used in partnership with other teams and enables visibility and transparency of performance and value generation through reporting dashboards
• Relationship management with a wide range of senior business stakeholders
• Oversees product maintenance and support
• Manages product incidents and trade-off decisions on priority (hot fix versus new functionality)

Essential Experience:

• Experience of leading a global or multi-market digital product, ideally with a B2C focus
• Mobile App and web channel and product experience.
• Experience in mobile app and web analytics and analytic platforms with an Ecommerce and loyalty understanding.
• A customer-centric mindset
• Understand and appreciate the importance of discovery and user experience design process
• A good working knowledge of Agile practices, ability to demonstrate agile ways of working (agile ceremonies, backlog prioritization)
• Have sound understanding of modern software engineering (DevOps; CICD, automation, QA, tooling, etc)
• Be delivery orientated
• Experience of continuous consumer led research and insights
• Communicate clearly and concisely
• Bring new collaboration techniques to the table
• Demonstrate a flexible mind set
• Be respectful and embrace inclusion
• Be a team player
• Communication - Able to relate to and communicate with both business and technology people
• Stakeholder management - Able to understand and respond to the drivers and concerns of a wide range of both business and technical stakeholders
• Conflict resolution - Must be able to facilitate discussion and the development of alternatives or different approaches
• Problem solving skills - organizational and analytical skills, and the ability to work round obstacles to get things done
• Partner/Supplier management - Understanding of key processes and how to get the best from our Partners

Desirable Experience:

• Experience in designing end to end consumer experiences across multiple touch points (both digital and physical)
• Experience of integrating multiple consumer missions and services into a seamless consumer experience
• Specific knowledge of working with Agile project management for the following areas: business risk management, relationship management, contract management, financial management, benefits management, and sourcing
• Good knowledge and understanding of development methodologies (Agile using Scrum and/or Kanban)
• Familiar with DevOps practices and techniques such as Value Stream Mapping, Lean, flow, eliminating waste
• Good interpersonal skills including the ability to relate complex topics in simple and accessible language.

Why Join our team?

At bp, we provide an excellent working environment and employee benefits such as an open and inclusive culture, a great work-life balance, tremendous learning and development opportunities to craft your career path, life and health insurance, medical care package and many others.

We support our people to learn and grow in a diverse and exciting environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly.

There are many aspects of our employees' lives that are significant, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, collaboration spaces in a modern office environment, and others benefits.

Reinvent your career as you help our business meet the challenges of the future.

Apply now!

Travel Requirement
Negligible travel should be expected with this role

Relocation Assistance:
This role is not eligible for relocation

Remote Type:
This position is a hybrid of office/remote working

Skills:
Commercial Acumen, Commercial acumen (Inactive), Communication, Data Analysis, Data cleansing and transformation, Data domain knowledge, Data Integration, Data Management, Data Manipulation, Data Sourcing, Data strategy and governance, Data Structures and Algorithms, Data visualization and interpretation, Digital Security, Extract, transform and load, Group Problem Solving

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with disabilities may request a reasonable accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an accommodation related to the recruitment process, please contact us to request accommodations.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.