Key Areas of Responsibility Include:

Overview

• Tax Software & Compliance Tools Including One Source Reporting.

• The One Source Tax Determination Engine attaches to multiple ERPs for sales & use tax determination including use of exemption certificates.

• Responsible for effective relationships with partners, stakeholders, and other teams of the organization, to address technical issues related to the tax engine and reporting.

• Communicating and documenting application's operation (FAQs, Best practices)

Project Work

• Accountable for working with the business tax department to understand their needs

• Accountable for working with various ERP organizations (SAP, S4 Hana, Oracle, Zuora) to ensure proper setup and configuration.

• Responsible for working with our vendor of the Cloud tax engine solution to design effective solutions to meet the customer needs.

Maintenance & Support Work

o Resolve tickets from end users received through our ticketing system

o Understand user problems solving those within our control, redirecting tickets to ERP queues or others as needed.

o Coordinate and troubleshoot between teams to solve customer issues.

o Work with our vendor to resolve customer issues including escalations when necessary.

o Support cloud reporting software.

o Evaluate impacts of new software releases from our vendor Thomson Reuters against existing deployments.

Qualifications

Preferred Qualifications:

• Experience with OneSource Determination (formerly called Sabrix) tax engine from Thomson Reuters or equivalent (ie. Vertex, Taxware, others)

• Experience with OneSource Determination Reporting and Exemption Certification Management Software.

• Proven customer relationship skills.

• Familiarity with various ERP's such as SAP S4Hana, SAP, Oracle, Zuora.

• Understanding of typical accounts payable (AP) and accounts receivable (AR) processes.

• Experience reading and analyzing XML files.

• Experience performing joins, vlookups and any other intermidate-advanced skills in excel.

• Troubleshooting reporting.

• Experience working with applications & infrastructure including security and networking teams.

• Experience working on agile scrum teams.

• Experience using the Microsoft Suite of Applications (Teams, Microsoft Office, OneDrive, SharePoint, etc).

• Reporting from SQL archived database as necessary.

• Familiarity with file transferring by using FTP client like FileZilla to connect with other FTP servers.

Schedule: Full-time
Req: 008U9W