Job Title: Service Operations Manager (Midlands)

Mission :

The purpose of this role is to lead the Digital Energy Service Regional organisation in the execution of support contracts and non-contract field quote activity . Fully accountable for the financial performance of the Digital Energy regional Service business as well as delivering excellent customer satisfaction in line with our Quality standards & process.
The Operations Manager will be an active member of the Services Management team , driving best practices, margin improvement initiatives, migration to digital connected services , transition of legacy installed base , customer development, development and upskilling our Services workforce.

Key responsibilities:

• Ensure the Service team operates at the highest standards of Health and Safety.
• 'Services business growth and profitability. Convert orders into revenue to meet financial forecast, maximise scope variations and profitability. Customer focus to reignite contracts with lost and dormant accounts
• Customer satisfaction. Deliver Service excellence to our end-user base and throughout the contractual chain (FM's, contractors, consultants, etc.)
• Ensure compliance with our quality process and drive continuous improvements.
• Manage resource efficiency to maximise utilisations.
• Ensure efficiency and best practices are embedded in Service delivery process and culture. This is key to raise competitiveness and profitability of the business.
• 'In Conjunction with support teams drive the contract base owned to digital / connected service plans - ensuring promotion of change initiatives and the drive of service led Transitions of legacy installed base.
• Ensure cash collection and achievement of targets in collaboration with the debt management team.
• Lead, coach and motivate the team of service engineers to ensure talent retentions and continuous professional development. Ensure the team is always engaged and lead OneVoice action plans.
• Installed Base Customer interaction plan for region managed.

Education

• HND/HNC, degree in engineering discipline or equivalent professional experience

At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future.

"We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability."

What we offer you:

Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Holiday Buy & Sell programme, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more.

Apply now:

Please submit an online application to be considered for any position with us. You know about us, so let us learn about you! Apply today.

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Why us?

Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.

25.7bn global revenue

137 000+ employees in 100+ countries

45% of revenue from IoT

5% of revenue devoted for R&D

You must submit an online application to be considered for any position with us. This position will be posted until filled

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.