Grade IResponsible for providing customer service support to help to ensure maximum customer satisfaction, providing a communicative link between our products/services and our customers and maintaining an accurate understanding of the customer's needs and expectations.Entity:
Finance

Job Family Group:
Business Support Group

Job Description:

ould you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better - and how you can play your part in our world-class team?

Join our Digital Solutions Team and advance your career as a

Un-invoiced & Pricing Dispute Coordinator (Fixed term)

Customer teams are dealing with sales support processes, account management, order taking, invoicing, cash collection, pricing, service request management and supply chain management activities.

In this role You will:

• Interact with internal customers in a professional, friendly and efficient manner and to quickly raise concerns about meeting service levels or deadlines
• Handle all customer and support requests in a professional and timely manner from the first contact through to a satisfactory completion or resolution
• Call out activities that are not actioned by assignees
• Display flexibility and adaptability to work with and assist other teams within the organisation
• Ensure data is accurately entered and maintained in all Customer Service and data collection systems, minimising errors and resultant financial losses
• Drive the invoice amendments, manual or consignment invoices, supervise invoice errors
• Coordinate, communicate and drive the mass invoice correction cases between the relevant back-office teams and collaborators
• Ensure the timely notifications of the customers about the progress of the mass correction cases, through getting in touch with the Customer Facing teams.
• Validate and control relevant invoicing and pricing requests from Company Policies point of view
• Handle customer issues related to invoice and pricing - and invoice/data correction discrepancies
• Manage reporting on a regular and ad hoc bases to minimize the goods issued not invoiced amounts
• Support and drive complicated price / invoice related queries and complaints
• Represent in a prepared manner the pricing and invoicing teams on the dispute and billing block related calls and meetings
• Analyze the historical data of the invoice corrections to build, drive and coordinate preventive actions based on them in order to increase the customer satisfaction
• Solely responsible for running and analyzing reports such as preventive and Vistex master request reports to decrease the price related discrepancies
• Manage, drive and coordinate daily invoicing related reporting tasks
• Based on the finance Goods Issued not Invoiced reports, drive and coordinate the relevant channel related cases

What You will need to be successful:

• Proficiency in English language
• Minimum 1-2 years relevant Customer Service knowledge
• Strong time management and organisation skills
• Ability to manage conflicting work issues using team structure and by negotiating timeframes on work in order to ensure deliverable deadlines are met
• Ability to build contingency plans into daily work to deal with unforeseen circumstances in order to minimise potential problems
• Ability to actively promote a positive team environment and build networks effectively to enhance and share knowledge
• High analytical skills
• Ability to work under time pressure and to prioritize multiple tasks
• Reasonable level of proficiency in Excel
• Being comfortable with systems applications (SAP and/or Siebel)

At bp, we provide the following environment & benefits to you:

• Different bonus opportunities based on performance, wide range of cafeteria elements
• Life & health insurance, medical care package
• Flexible working schedule: home office up to 3 days / week, based on team agreement
• Opportunity to build up long term career path and develop your skills with wide range of learning options
• Family friendly workplace e.g.: Extended parental leave, Mother-baby room
• Employees' wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
• Possibility to join our social communities and networks
• Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment
• Assets like phone for private usage and company laptop are provided from the first day of employment with other equipment if requested

bp Hungary won the Most Attractive Employer 2023 Award, based on the PwC annual research. Come and join us!

Travel Requirement
Some travel may be required with this role, this is negotiable

Relocation Assistance:
Relocation may be negotiable for this role

Remote Type:
This position is a hybrid of office/remote working

Skills:

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with disabilities may request a reasonable accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an accommodation related to the recruitment process, please contact us to request accommodations.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.