Grade GResponsible for delivering business analysis and consulting activities for the defined specialism using advanced technical capabilities, building and maintaining effective working relationships with a range of stakeholders, ensuring relevant standards are defined and maintained, and managing process and system improvements to deliver business value. Specialisms: Business Analysis; Data Management and Data Science; Digital Innovation.Entity:
Innovation & Engineering

Job Family Group:
IT&S Group

Job Description:

At bp, our Product Operations Managers are pivotal in ensuring the efficiency and effectiveness of digital product development and delivery. This role demands collaboration across various digital domains, including product management, engineering, and design, to streamline processes and drive successful outcomes.

Responsibilities:

Collaborative Alignment:

• Engage closely with product managers, engineers, designers, and other teams to ensure alignment on product objectives, timelines, and priorities.
• Foster communication and collaboration among diverse departments to enhance overall product development processes.

Process Enhancement:

• Identify and implement process improvements to enhance the efficiency of product development and delivery.
• Analyze existing workflows, identify bottlenecks, and develop strategies to streamline operations.

Project Oversight:

• Supervise the execution of product development projects, ensuring adherence to schedules and budgets.
• Define project timelines, milestones, and deliverables, and coordinate with various teams to meet these objectives.

Data Analysis and Reporting:

• Utilize data to track key performance indicators (KPIs) related to product development and operations.
• Provide regular reports and analysis to stakeholders, highlighting areas for improvement and making data-driven recommendations.

Risk Mitigation:

• Identify potential risks and challenges in product development processes and collaborate with teams to mitigate these risks.
• Develop contingency plans to address unexpected issues that may arise during the product development lifecycle.

Resource Management:

• Collaborate with resource managers to ensure the availability of necessary personnel, tools, and technologies to support product development initiatives.
• Optimize resource allocation to improve productivity and minimize bottlenecks.

Continuous Improvement:

• Foster a culture of continuous improvement by encouraging feedback, learning from past experiences, and implementing standard methodologies.
• Stay informed about industry trends, emerging technologies, and new methodologies to incorporate relevant improvements.

Stakeholder Engagement:

• Maintain effective communication with partners, including executives, team members, and external partners.
• Provide updates on project status, highlight achievements, and address concerns or challenges.

Quality Assurance:

• Collaborate with quality assurance teams to ensure that products meet specified quality standards and align with customer expectations.

Customer Satisfaction:

• Monitor customer feedback and collaborate with relevant teams to address issues, improve customer satisfaction, and contribute to the overall success of the product.

The role of a Product Operations Manager requires a combination of project management skills, critical thinking, and strong interpersonal abilities to effectively coordinate and optimize product development processes.

If you're passionate about designing intuitive products and inspiring change that impacts millions of customers, making more thoughtful energy choices for themselves, their families, and the planet, then a career in product at bp may be the perfect fit for you.

Skill categories:

Business Focus:

• Develop and implement standard methodologies for wider dissemination to business collaborators, including methodologies and new tools.
• Demonstrate a track record of results orientation, navigating ambiguity, and evolving needs in a fast-paced entrepreneurial environment.
• Possess strong analytical skills and proficiency in business analytics, along with experience in portfolio management and project finance.

Technology Driven:

• Partner with Technology and Design to manage and optimize tools across roadmapping, project management, analytics, and session replay.
• Collaborate with Data and Analytics to make data more accessible, measure customer and product metrics demonstrating telemetry and dashboards, and deliver powerful product insights.
• Maintain knowledge and interest in emerging tools and technologies, along with proficiency in Microsoft Office.

Transformational:

• Serve as an ambassador of change and new ways of working.
• Standardize communications across the organization, maintaining templates, guidelines, references, and resources for product managers.
• Demonstrate experience in effectively networking and influencing across organizations, with excellent communication and presentation skills.

Key characteristics of a product operations manager:

Intellectually Curious: Comfortable navigating between big ideas and executional realities to create an achievable strategic product vision.

Communicator & Influencer: Able to influence leaders and communicate product vision clearly to associates and partners, while being open to diverse communication styles.

Do-er: Biased toward action, committed to delivering value iteratively, and willing to make trade-offs to remove impediments for the team.

Passionate & Customer Focused: Cares about growing others, connecting with customers to understand their needs, and building long-lasting relationships. Learner: Eager to learn new things or technologies, with a preference for internal solutions before building new.

Team Player: Enjoys working with diverse people, driving the team toward common goals, and supporting teammates through coaching and collaboration.

Requirements:

• Experience in an operations role within a fast-paced digital business.
• Strong knowledge and interest in emerging tools and technologies.
• Strong business-focused problem-solving skills.
• Excellent communication, presentation, and interpersonal skills.

Why Join Our Team?

At bp, we offer an exceptional working environment and employee benefits, including an open and inclusive culture, work-life balance, learning and development opportunities, life and health insurance, medical care packages, and more. We support diversity and inclusion, crafting an environment where everyone is respected and treated fairly. We provide benefits to enable work-life balance, including flexible working options and collaboration spaces in modern office environments. Reinvent your career with us as we meet the challenges of the future. Apply now!

Travel Requirement
Negligible travel should be expected with this role

Relocation Assistance:
This role is not eligible for relocation

Remote Type:
This position is a hybrid of office/remote working

Skills:
Commercial Acumen, Commercial acumen (Inactive), Communication, Data Analysis, Data cleansing and transformation, Data domain knowledge, Data Integration, Data Management, Data Manipulation, Data Sourcing, Data strategy and governance, Data Structures and Algorithms, Data visualization and interpretation, Digital Security, Extract, transform and load, Group Problem Solving

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with disabilities may request a reasonable accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an accommodation related to the recruitment process, please contact us to request accommodations.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.