Customer Service Representative
Technology | Manufacturing

Mission The Customer Service Representative is responsible for providing and maintaining updated information for customers.

Responsibilities
These responsibilities are activities that correspond to the metro stops and key processes.

Invoice Intercompany Customer

Process Intercompany Credit / Debit

Additional Responsibilities

• Perform administrative functions supporting customer service functions and sales order entries.
• Provide monthly status of open orders and follow up with customers and Production.
• Maintain record of asset delivery progress and invoicing.
• Interact with Production, Buyer and Planner for follow-up of customer orders.
• Resolve licensing issues received from customers and record in support database.
• Maintain and improve the integrity of the data in the MFGPRO database.
• Use the guiding principles and tools of the Manufacturing System to drive continuous improvement, wherever applicable.

Experience & Exposures:

• Technology or Manufacturing Center
• Demand Planning
• Production Workflow
• Manufacturing Resource Planning System