eCV and Proteus (Tendering) Application Support
JOB DESCRIPTION
About Technip Energies
At Technip Energies, we believe in a better tomorrow and we believe we can make tomorrow better. With approximately 15,000 talented women and men, we are a global and leading engineering and technology company, with a clear vision to accelerate the energy transition. Designing and delivering added value energy solutions is what we do.
Global Business Services India
At Technip Energies, we are continually looking for ways to become more efficient, and ways to improve our quality, customer focus and cost competitiveness. The Global Business Services (GBS) organization is key to executing this strategy, by standardizing our processes and centralizing our services.
Our Vision: A customer-focused, cost-efficient, innovative, and high performing organization that drives functional excellence.
GBS provide streamlined and consistent services to our internal customers in the domain of Finance and Accounting, Human Resources, Business Functional Support, Procurement and Legal. Our services fit our global organization and allow us to focus on business strategy and priorities. GBS also maintains continuous improvement plans to enhance our customer-oriented service culture.
About the Job
Technip Energies (T.EN) will deploy eCV solution to industrialize CV and references generation with regards to T. EN proposal process. The main benefits of this application is to shift to an automated Data Driven process by allowing team to Focus on marketing our resources' experience & talent to Client.
E-CV Solution will be integrated with Oracle ERP PeopleConnect and TWIST applications:
T.EN also deployed a Tendering Management solution, Proteus, to generalize, harmonize, optimise and standardize the Tendering management processes within its teams. The process provided by Proteus connects Prospects (managed in TWIST) to Opportunity assessment, Investment assessment questionnaire, Strategy review to produce Smart summary sheet.
We are seeking an Application Level 2 Support professional to join our team.
The Support Specialist ensures the quality and the stability of Operations for Proteus and eCV global application and its incomming and outgoung flows, he/she will be responsible for providing technical support to end-users, troubleshooting and resolving issues, afecting the application or its integrations to other systems and escalating to IDS application owners & Vendor upon Software failures.
He/she will perform recurring monitoring, maintenance and health check operations to ensure the application is stable and its performance is controlled.
He/she support Applications evolutions and Enhancements on request acting as a specialist of application configuration and integrations to secure service continuity toward developments and Releases.
He/she support regulatory controls acting as a custodian of robust computer operations throughout the year and supporting Internal Controls campaigns providing evidences and remediation's.
The ideal candidate will have excellent communication skills, be customer-focused, and have a strong technical background in application support.
Main Accountabilities:
Knowledge/Background:
Must have:
Nice to have:
Work experience: 5 years
Minimum education level: Engineering degree in Computer Science, Telecommunication or scientific related field
Whats next?
Once receiving your application, a recruiter performs an initial check between your skills and qualifications with our stated requirements prior to a detailed and focused review carried with the hiring manager. We expect to take up to a few weeks to perform that review. If you hear from us, it is because we want to organize interviews and meet you physically or virtually upon locations. To have an overview of the recruitment process, visit our dedicated webpage here
We invite you to get to know more about our company by visiting www.technipenergies.com and follow us on LinkedIn , Instagram for company updates.
About Technip Energies
At Technip Energies, we believe in a better tomorrow and we believe we can make tomorrow better. With approximately 15,000 talented women and men, we are a global and leading engineering and technology company, with a clear vision to accelerate the energy transition. Designing and delivering added value energy solutions is what we do.
Global Business Services India
At Technip Energies, we are continually looking for ways to become more efficient, and ways to improve our quality, customer focus and cost competitiveness. The Global Business Services (GBS) organization is key to executing this strategy, by standardizing our processes and centralizing our services.
Our Vision: A customer-focused, cost-efficient, innovative, and high performing organization that drives functional excellence.
GBS provide streamlined and consistent services to our internal customers in the domain of Finance and Accounting, Human Resources, Business Functional Support, Procurement and Legal. Our services fit our global organization and allow us to focus on business strategy and priorities. GBS also maintains continuous improvement plans to enhance our customer-oriented service culture.
About the Job
Technip Energies (T.EN) will deploy eCV solution to industrialize CV and references generation with regards to T. EN proposal process. The main benefits of this application is to shift to an automated Data Driven process by allowing team to Focus on marketing our resources' experience & talent to Client.
E-CV Solution will be integrated with Oracle ERP PeopleConnect and TWIST applications:
- Non sensitive Core HR data will be sent from Oracle ERP PeopleConnect (name, seniority, skills, languages spoken, Job title...)
- Project referential will be sent from TWIST Refer (Project name, category, magnitude, geography)
T.EN also deployed a Tendering Management solution, Proteus, to generalize, harmonize, optimise and standardize the Tendering management processes within its teams. The process provided by Proteus connects Prospects (managed in TWIST) to Opportunity assessment, Investment assessment questionnaire, Strategy review to produce Smart summary sheet.
We are seeking an Application Level 2 Support professional to join our team.
The Support Specialist ensures the quality and the stability of Operations for Proteus and eCV global application and its incomming and outgoung flows, he/she will be responsible for providing technical support to end-users, troubleshooting and resolving issues, afecting the application or its integrations to other systems and escalating to IDS application owners & Vendor upon Software failures.
He/she will perform recurring monitoring, maintenance and health check operations to ensure the application is stable and its performance is controlled.
He/she support Applications evolutions and Enhancements on request acting as a specialist of application configuration and integrations to secure service continuity toward developments and Releases.
He/she support regulatory controls acting as a custodian of robust computer operations throughout the year and supporting Internal Controls campaigns providing evidences and remediation's.
The ideal candidate will have excellent communication skills, be customer-focused, and have a strong technical background in application support.
Main Accountabilities:
- Level 2 Support specialist on CV Partner application
- Act as point of escalation for queries and incident raised to T.EN iSolv ServiceDesk and assigned to eCV queue and Proteus related incidents
- Act as single point of contact for eCV and Proteus raising queries about the solution solution.
- Investigate incidents acting as Level 2 and troubleshooting incident based on Standard Operating Procedures defined both for Solution and Integrations support, applying T.EN processes and guidelines for incidents management
- Escalates complex and software level incident and queries to source system (REFER and People Connect, application owner and/or the software vendor.
- Process and coordinate incident resolutions involving several teams supporting warning and escalation to management on critical issues.
- Administration and maintenance on eCV
- eCV administration and monitoring:
- Monitoring of inbound and outbound data integration, and in case of any gap, first level of investigation against standard design
- Coordination and control of referential update in the solution, including execution of manual updates for non automated MDM-synched referential
- eCV solution environments management (tests environment vs production environment consistency) follow up of any go to production of any small enhancement.
- Regular operations for data quality sanity checks
- Proteus administration and monitoring
- Monitoring of Proteus interfaces, and in case of any gap, first level of investigation against the HLD
- Proteus solution environments management (tests environment vs production environment consistency) follow up of any go to production of any small enhancement
- Regular operations for data quality sanity checks
- Support on permissions management:
- Follow up of all access requests coming from end users.
- eCV administration and monitoring:
- Data Analytics analysis and support (eCV)
- Monitoring of inbound data integration, from eCV, Refer & MDM to BI Data mart
- Maintain and develop Dashboard supporting consistency checks between eCV, Refer and MDM referential data, and supporting usage tracking on eCV
- Coordinate with e-CV and Refer Systems specialist and Application Owner to support Data consistency alignment campaign.
- Support Remediations upon detected deficiencies applying fixes and enhancements on the above.
- Service Catalog items execution & release
- Validate with Application & Business owners and execute System configuration, from ServiceNow catalog Requests based on agreed and documented recurring evolution
- Coordinate with the vendor to execute Release Management to UAT environment enabling Business testing
- Execute Release Management to Production environment.
- Support to system enhancements
- Provide support and expertise to solution delivery team upon editor driven major Releases and upon significant configuration changes
- Support non regression testing and System integration testing
- Support post Go live and Hypercare phases further to any new release
- Maintain technical documentation on Solution Design and Data referential
Knowledge/Background:
Must have:
- 5+ years experience as an IT professional
- Customer oriented, quality minded and proactive approach on all issues
- Experience with Salesforce software market solutions: Salesforce, any other similar CRM, tendering solutions
- Seasoned experience over global disciplines and applications support.
- Knowledge of key database concepts, data models, relationships between different types of data
- Seasonned experience with Data modeling and document management solutions
- Excel and SQL knowledge for data crunching and analysis
- Experience with Data Analytics, proficiency with PowerBI dahsboards and reports configuration
- Analytical mind set and problem solving skills
- Experience with ETL technologies
- Ability to work with people across multiple work-streams.
- Demonstrated ability to manage aspects involving any technical field, quick learner on any new required topic.
- Fluent English speaker
Nice to have:
- Experience with CV management application
- Basic knowledge about Single Sign On (Microsoft Azure)
- ITIL v3 certification
- Service Now ITSM experience
- Strong proactive and synthetics skills to anticipate, manage and escalate any issue.
- Proficiency in ServiceNow or equivalent IT Service Management tool
- Technology enthusiasm
Work experience: 5 years
Minimum education level: Engineering degree in Computer Science, Telecommunication or scientific related field
Whats next?
Once receiving your application, a recruiter performs an initial check between your skills and qualifications with our stated requirements prior to a detailed and focused review carried with the hiring manager. We expect to take up to a few weeks to perform that review. If you hear from us, it is because we want to organize interviews and meet you physically or virtually upon locations. To have an overview of the recruitment process, visit our dedicated webpage here
We invite you to get to know more about our company by visiting www.technipenergies.com and follow us on LinkedIn , Instagram for company updates.
JOB SUMMARY
eCV and Proteus (Tendering) Application Support
Mankapur
13 days ago
N/A
Full-time