Process Analyst Quality Optimization
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JOB DESCRIPTION
We are hiring for Process Analyst Quality Optimization Role based at our Noida Office!
POSITION DUTIES
• Responsible to define and maintain process in line with the ITIL framework.
• Responsible to define IDS Process Governance and ensures adherences
• Evaluate, understand and analyze the process regularly for any deviation and improvements if any.
• Interact with IDS SMEs directly to understand their process needs, and guides to integrate them into ITIL processes.
• Supports the creation, design, and implementation of new and revised processes to ensure they are aligned with Organization Objectives and Guidelines.
• Create a process inspection methodology aligned to key measurements.
• Responsible to maintain the IDS section of GBPMS
• Responsible to ensure compliance of GBPMS processes with Corporate Quality
• Interacts with Corporate Quality in all matters relating to GBPMS and Quality Documentations
• Performs data gather, root cause analysis and performance trending to develop appropriate process changes
• Develop gap analysis with leaders and identify opportunities and initiatives
• Responsible to process, analyze, and manage publication of management information, audit, and reporting the timely tracking, coordination, and communication of process-related information
• Responsible for identifying areas of improvement, developing process maps, and recommending changes to improve efficiency and effectiveness
• Communicates and Publicize document issuance
• Responsible to organize and run the Process Document review meetings with IDS GBPMS Steering Committee in accordance to IDS Process Governance
POSITION REQUIREMENTS
Qualifications (Educational/Professional):-
• Bachelors Degree in Technology, Computer Science, MIS or related field.
• Certified ITIL Expert or at least 2 Intermediate modules Foundation certification or equivalent experience.
Knowledge/Skills:
• An organized, detail-oriented individual with strong communication, inter-personal and presentation skills.
• Experience with Business Process Management Systems
• Solid understanding of Process mapping, modelling and Process improvement
• Ability to develop and present decision-briefings to senior leadership.
• Experience/expertise/exposure to other related frameworks and standards like ITIL v4, ISO 9001, Six Sigma, COBIT, CMMi SVC etc.
• Should have assessment/auditing skills.
• Solid understanding of project management principles.
• Solid understanding of software development lifecycle (SDLC) principles.
• Solid understanding of how various technologies fit together to deliver enterprise IT services.
• Strong understanding of IT infrastructure and networking concepts.
• Strong technical writing skills
Experience:
• 4+ Years professional IT experience on Business Process Management Systems
• 2+ years of experience working in large-scale IT organizations.
• 2+ years Business Analytics experience.
• Experience managing multinational, multi-cultural teams (desirable).
Personal Attributes:
• Critical thinking and problem-solving abilities.
• Ability to work independently and as a team player.
• Attention to detail; ability to manage multiple projects with competing demands for resources.
• Strong work ethic with the ability to complete tasks and deliverables under tight deadlines while maintaining flexibility.
• Able to accommodate flexible working hours is an added advantage.
• Excellent verbal and written communication skills.
• Ability to successfully navigate and operate in a multinational, multicultural environment.
• Ability to document and communicate complex concepts in a user-friendly and audience-appropriate fashion, to all levels of the organization from line level, to management and executive teams.
• Excellent skills leading and facilitating meetings via video/audio conferencing or other means of electronic communication.
• Proven interpersonal and verbal communication skills are required including excellent customer relationship skills.
We are hiring for Process Analyst Quality Optimization Role based at our Noida Office!
POSITION DUTIES
• Responsible to define and maintain process in line with the ITIL framework.
• Responsible to define IDS Process Governance and ensures adherences
• Evaluate, understand and analyze the process regularly for any deviation and improvements if any.
• Interact with IDS SMEs directly to understand their process needs, and guides to integrate them into ITIL processes.
• Supports the creation, design, and implementation of new and revised processes to ensure they are aligned with Organization Objectives and Guidelines.
• Create a process inspection methodology aligned to key measurements.
• Responsible to maintain the IDS section of GBPMS
• Responsible to ensure compliance of GBPMS processes with Corporate Quality
• Interacts with Corporate Quality in all matters relating to GBPMS and Quality Documentations
• Performs data gather, root cause analysis and performance trending to develop appropriate process changes
• Develop gap analysis with leaders and identify opportunities and initiatives
• Responsible to process, analyze, and manage publication of management information, audit, and reporting the timely tracking, coordination, and communication of process-related information
• Responsible for identifying areas of improvement, developing process maps, and recommending changes to improve efficiency and effectiveness
• Communicates and Publicize document issuance
• Responsible to organize and run the Process Document review meetings with IDS GBPMS Steering Committee in accordance to IDS Process Governance
POSITION REQUIREMENTS
Qualifications (Educational/Professional):-
• Bachelors Degree in Technology, Computer Science, MIS or related field.
• Certified ITIL Expert or at least 2 Intermediate modules Foundation certification or equivalent experience.
Knowledge/Skills:
• An organized, detail-oriented individual with strong communication, inter-personal and presentation skills.
• Experience with Business Process Management Systems
• Solid understanding of Process mapping, modelling and Process improvement
• Ability to develop and present decision-briefings to senior leadership.
• Experience/expertise/exposure to other related frameworks and standards like ITIL v4, ISO 9001, Six Sigma, COBIT, CMMi SVC etc.
• Should have assessment/auditing skills.
• Solid understanding of project management principles.
• Solid understanding of software development lifecycle (SDLC) principles.
• Solid understanding of how various technologies fit together to deliver enterprise IT services.
• Strong understanding of IT infrastructure and networking concepts.
• Strong technical writing skills
Experience:
• 4+ Years professional IT experience on Business Process Management Systems
• 2+ years of experience working in large-scale IT organizations.
• 2+ years Business Analytics experience.
• Experience managing multinational, multi-cultural teams (desirable).
Personal Attributes:
• Critical thinking and problem-solving abilities.
• Ability to work independently and as a team player.
• Attention to detail; ability to manage multiple projects with competing demands for resources.
• Strong work ethic with the ability to complete tasks and deliverables under tight deadlines while maintaining flexibility.
• Able to accommodate flexible working hours is an added advantage.
• Excellent verbal and written communication skills.
• Ability to successfully navigate and operate in a multinational, multicultural environment.
• Ability to document and communicate complex concepts in a user-friendly and audience-appropriate fashion, to all levels of the organization from line level, to management and executive teams.
• Excellent skills leading and facilitating meetings via video/audio conferencing or other means of electronic communication.
• Proven interpersonal and verbal communication skills are required including excellent customer relationship skills.
JOB SUMMARY