Acts as the regional champions for providing excellent employee and client learning experiences. Transforms virtual training (VILT) into trouble-free, fast moving, interactive events that keep learners involved and the facilitator on track. Responsible for managing the registration, scheduling, invoicing activity and administrative support for their appointed ABS Academy.

What You Will Do:

• Supports employees and clients for training-related issues. Troubleshoots and resolves end user issues within the region.
• Stays abreast of LMS system releases and participates in functionality testing. Promotes and provides necessary support to ABS employees and clients for adopting new functionality.
• Responsible for LMS administration to support Academy operations, including scheduling classes, managing registrations, distributing learning material and certificates, providing learner support, and resolving support tickets.
• Coordinates the scheduling of presenters / facilitators for classroom training sessions.
• Provides technical coordination and support before and during the virtual classroom session via virtual training platforms (MS Teams, Zoom, Qstream, etc.)
• Produces VILT sessions including the following tasks: manage interactive tools such as whiteboards, breakout rooms, and polls, answer learner questions in the chat, create and distribute links, troubleshoot issues, manage chat, advance slides, spotlight presenters and support facilitator with activities and instructions.
• Develop and manage the Academy's course quality feedback system. Compile feedback reports for each course delivered.
• Maintains course delivery statistics for the learning center.
• Processes invoices and accounts payable, informing the Academy Manager of status and of any issues regarding invoicing or Accounts Payable.
• Keep the Corporate Learning Center informed of activities or emerging issues which could influence the performance of the LMS or other learning technologies.
• Assist with marketing media including course descriptions, templates and other communications as directed.
• Maintain quality records and procedures for the regional Academy in accordance with ABS Quality, Environmental, Health and Safety System. Ensure that ABS Quality, Environmental, Health and Safety System requirements are fulfilled. Maintain familiarity with global Learning Organization internal and external curricula and Quality, Environmental, Health and Safety Management System updates.

What You Will Need:

Education & Experience

• Minimum of 5 years' experience supporting or administrating a learning management system.

Knowledge, Skills & Abilities

• Knowledge of Cornerstone's LMS preferred.
• Familiarity with Citrix GoToTraining or other virtual training tools.
• Quickly adapts to new software programs or technology tools
• Proficient with company utilized software products.
• Excellent planning, organizational and oral and written communication skills. Ability to work effectively in a quick-paced environment individually and as part of a team. Ability to identify problems and recommend and/or provide solutions.
• Interpersonal skills sufficient to handle routine and non-routine business matters. Must be able to assume a high level of individual responsibility.
• Working knowledge of the ABS Health, Safety, Quality and Environmental Management System.

Reporting Relationships:

• Reports to Lead, Learner Experience

Working Conditions:

The work environment will primarily be an air-conditioned office setting requiring the employee to sit for prolonged periods while concentrating on a computer screen. A member of the administrative support staff will assist with various tasks, including filing, sorting mail, typing, talking, and may have to lift between 5 - 15 pounds on occasion.

ABOUT US

We set out more than 160 years ago to promote the security of life and property at sea and preserve the natural environment. Today, we remain true to our mission and continue to support organizations facing a rapidly evolving seascape of challenging regulations and new technologies. Through it all, we are anchored by a vision and mission that help our clients find clarity in uncertain times.

ABS is a global leader in marine and offshore classification and other innovative safety, quality, and environmental services. We're at the forefront of supporting the global energy transition at sea, the application of remote and autonomous marine systems, cutting-edge technical solutions, and many more exciting advancements. Our commitment to safety, reliability, and efficiency is ever-present, guiding our clients to safer and more efficient operations.

Equal Opportunity

ABS Bureau is committed to the equal employment opportunity of its employees and prohibits discrimination against any employee or qualified applicant based on race, color, creed, religion, national origin, sex, gender identity, age, disability, marital status, sexual orientation, citizenship status or veteran status, or other non-work-related characteristics that may be protected under the law of the Federal Government or specific state employment laws.

Notice

ABS and Affiliated Companies (ABS) will not pay a fee to any third-party agency without a valid ABS Master Service Agreement (MSA) authorized and signed by Human Resources. Any resume, CV, application, or other forms of candidate submission provided to any employee of ABS without a valid MSA on file will be considered property of ABS, and no fee will be paid.

Other

This job description is not intended, and should not be construed, to be an all-inclusive list of responsibilities, skills, efforts or working conditions associated with the job of the incumbent. It is intended to be an accurate reflection of the principal job elements essential for making a fair decision regarding the pay structure of the job. #ogjs