JOB DESCRIPTION

Responsibilities

• Coordinate visits to field offices and rigs to maintain strong relationships and gain a thorough understanding of technician capabilities and customer expectations.
• Utilize video and audio recording tools to create digital assets for both training and marketing purposes.
• Gather and document feedback from Operations regarding issues with existing products. Collaborate with team members and stakeholders to identify training gaps, and coordinate with relevant groups to implement long-term solutions.
• Provide onsite and remote support for all MDT products as needed.
• Collect and document product feedback during training sessions and ensure it is shared with the appropriate personnel for review and implementation.
• Develop and deliver training curricula and supporting documentation to strengthen the support structure for each product.
• Create and manage courses and training offerings within the Learning Management System (LMS).
• Perform other tasks as assigned by the manager.

Qualifications and Expectations

• B.S in related field preferred, or minimum of 3 years of field experience in the energy or communications industries.
• At least 2 years of experience in classroom or field training preferred.
• Self-motivated with strong time management skills and the ability to work independently with minimal supervision.
• Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, Visio, Outlook, and Teams.
• Strong communication skills, with the ability to effectively present to large and unfamiliar audiences.
• Familiarity with Adobe Captivate or similar e-learning development tools.

Travel Requirements

• Up to 50% daily and 25% overnight travel required.
• Potential for international travel to low-risk regions.