Customer Service Lead
Job post no longer accepts applications

Chevron
Reporting to the Logistics Manager and based at our manufacturing plant in Sapugaskanda, this customer-facing role will respond to customer inquiries on products and services in consultation with technology, sales and manufacturing teams, coordinate with transport service providers on timely and efficient product deliveries to customers, effectively transact through the Enterprise Resource Planning (ERP) system and Extended Warehouse Management (EWM) system in addressing unfilled situations, reconcile inventory & manage customer credit while responding to customer complaints in proactive coordination with the relevant SMEs.
Chevron participates in E-Verify in certain locations as required by law.
Western Province
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- Requirements :
- Excellent customer orientation and service attitude in serving a variety of internal and external stakeholders.
- Strong cross functional coordination and bilingual communication skills.
- Extensive experience working on ERP system (preferably SAP) and Warehouse Management systems.
- Hands-on digital fluency working with web-based tools for reliable and real-time data support.
- Proven leadership skills in handling unique situations and managing a customer service team.
- A reputed qualification in Supply Chain Management/ Logistics/ Customer Service and/or 3-5 years prior experience in a similar capacity.
Chevron participates in E-Verify in certain locations as required by law.
Western Province
Privacy and Terms and Conditions
We respect the privacy of candidates for employment. This Privacy Notice sets forth how we will use the information we obtain when you apply for a position through this career site. If you do not consent to the terms of this Privacy Notice, please do not submit information to us.
Please access the Global Application Statements , select the country where you are applying for employment. By applying, you acknowledge that you have read and agree to the country specific statement.
Terms of Use
JOB SUMMARY
Customer Service Lead

Chevron
Belagama
2 days ago
N/A
Full-time
Job post no longer accepts applications
Customer Service Lead
Job post no longer accepts applications