If you are a CUSTOMER SERVICE professional looking for an opportunity to grow, Emerson has an exciting opportunity for you! Based in our LEBANON, MO location, you will provide customer service in a fast-paced environment, process orders for customers including order entry, expediting, model and part number review, updating orders to comply with customer changes, maintaining delivery performance on orders, and providing communication to the customer and sales force for all order and shipment information.
AS A CUSTOMER SERVICE REPRESENTATIVE, YOU WILL:
Manage and resolve customer issues
Manage orders and shipping activities between manufacturing plants as well as from a manufacturing plant/distribution center to the customer
Manage demand management actions as needed to meet monthly plan including order activities between manufacturing plants, sales team, and external customers
Maintain customer service process training documents specific to the Lebanon plant
Work with the materials group, NA CSR team, warehouse personnel, trade compliance, and sales team to meet critical customer needs
Ensure accuracy of orders and shipment information in the Oracle systems
Monitor shipments to meet monthly demand targets and customer on-time delivery
WHO YOU ARE:
You establish and maintain effective customer relationships. You provide timely and helpful information to individuals across the organization. You persist in accomplishing objectives despite obstacles and setbacks. You build strong formal and informal networks You pick up on situational cues and adjust in the moment.
REQUIRED EDUCATION, EXPERIENCE & SKILLS:
Bachelor’s Degree in Business or related field or Associate's Degree with 4 years experience in relevant field
Strong communication skills
Strong computer skills – Oracle, Microsoft Office including email, excel and word
Strong problem solving and teamwork skills
Must be able to interface with all levels of management both internal and with external customers Ability to travel up to 5% of the time
Legal Authorization to work in the United States – Sponsorship will not be provided for this role.
PREFERRED EDUCATION, EXPERIENCE & SKILLS:
Oracle Experience a plus
Bachelor’s Degree in Business or related field
2 years experience in relevant field
Customer service experience in a manufacturing environment preferred
Our Commitment to Our People
Across the globe, we are united by a singular Purpose: We drive innovation that makes the world healthier, safer, smarter, and more sustainable. We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this Purpose to life while competing and leading in a global economy. Our training programs focus on end-to-end development, from onboarding through senior leadership.
We offer a work-life balance to our employees, general working hours for this position are: 8:00 am – 5:00 pm. Overtime is paid for hours worked above the normal 40 per week.
Emerson places a high value on ensuring that employees have a good work-life balance. We provide access to a competitive benefits package, including the following: medical insurance, dental and vision coverage, 401k participation with a competitive immediate match, tuition reimbursement, parental leave, and an online wellness rewards program. Immediate vacation and holiday pay available.
Why Work in the Lebanon, MO Area
Our facility in Lebanon, MO is located on Interstate 44 and Historic Route 66 in the scenic Ozarks of South-Central Missouri. We enjoy a small-town community with a Lebanon population of 14,628 and Laclede County population of 36,069. Our area is known for Bennett Spring State Park, lakes, rivers, hunting, and fishing. Lebanon is home to several boat manufacturers and two stock-car racing tracks. Lebanon is also centrally located, just 1 hour from the City of Springfield and 2.5 hours from St. Louis. Why not work and play where you can make your vacation home your “Home”? We are only 35 minutes from the World-Famous Lake of the Ozarks. For the outdoor enthusiasts, we have Bennett Spring, MO which is an unincorporated community. Home of the Bennett Spring State Park which has the third or fourth largest natural spring in the State with an average daily flow of about 100-million gallons. Bennett Spring is home of Missouri’s largest trout park featuring fishing, camping, hiking, dining, and lodging. We also have the Niangua River which is host to numerous campgrounds, canoes, rafts and kayaks, and is a premier water attraction for outdoor enthusiasts.
About our Location
Our plant in Lebanon, MO is Emerson’s flagship operation for scroll compressor assembly and a machining powerhouse for main bearing housings and scroll elements. With over 60 million scroll compressors produced in the past 27 years.
Our Commitment to Diversity, Equity & Inclusion
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their experiences and perspectives – and that reflects the world around us. We believe a diverse, equitable and inclusive work environment contributes to the rich exchange of ideas that inspires innovation and brings the best solutions to our customers. This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and Diversity, Equity & Inclusion at Emerson.
Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
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Emerson is a leading global technology, software and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.
Our Automation Solutions business helps process, hybrid and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs. Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.
We help customers in the world’s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation.
Our Causes – Planet, Humanity, Champion, Inclusion and Future – shape, define and fuel Emerson’s culture while inspiring our innovative spirit and driving our focus.
Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or recently received your MBA degree, you’ll find opportunities with us. Join our team and start your journey today!
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