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Field Service Support Analyst (Maternity Cover) job in Budapest at Eaton

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Field Service Support Analyst (Maternity Cover) at Eaton

Field Service Support Analyst (Maternity Cover)

Eaton Budapest Full Time
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Would you like to make a difference to the environment? Do you want to work for a global and ethical company? Join us and help us provide energy-efficient solutions that make a real impact. We make what matters work. To find out more about us check: [ Link removed ] As Field Service Support Analyst, you will be responsible for providing Field Sales and Field Service teams with pre- and post-sales administrative support, including maintenance service administration, quotation and contract management, product related services as well as managing product problems/warranty and application assistance received via phone, email or Web. Also providing products / spare parts and service selection assistance to customers, end users, field sales, IT Channels, distributors and resellers for designated territory. Develop service related awareness / knowledge for internal and external customers and represent the company towards customers. Partner with field sales to support and influence designated sales goals. Your main duties: Administrate service maintenance tasks of all types carried out by field services work force using relevant databases and applications to ensure up-to-date data for all customers at all times. Meet the quotation and contract administration requirements set by field service and field sales teams, supporting sales targets for defined products and related service maintenance contracts. Proactively act to understand and solve customer needs and identify solutions to non-standard tasks/queries. Constant cooperation with service sales teams and technical support departments in order to acquire and maintain an extensive knowledge of the internal workings of these departments and their processes. Gain understating on the distributed product portfolio and related services with the clear focus of the impact it has on the customer. Able to detect and escalate problem or error with data that he/she is responsible for. Proactice participation in team related tasks (projects, events, visitors, extra tasks) Qualifications Required Qualifications: Bachelor’s degree (BS/BA) from an accredited institution or equivalent professional degree. Strong English language capabilities, and any other European language an advantage. Customer service experience preferably on electrical/IT/telecommunication business. Overall understanding of Eaton distributed electrical products and services. Experience with usage of sales and order processing tools, CRM systems, SAP, Oracle, Salesforce. Good analytical skills to manage databases of customer data with high reliability Proficient in creative problem solving, conflict resolution, and managing priorities Good communication skills Able to support other team members besides daily work What we offer: Competitive compensation and benefits package. Excellent working environment – safety and ethic are really important for us. Learning & Development - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University. We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law. We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters. Job: Sales Region: Europe, Middle East, Africa Organization: Sales EMEA Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes Does this position offer relocation?: No Travel: No
 

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