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Service Manager
EMCOR
New York, NY
Full-Time
- Establishes and maintains a regular training program to ensure that HVAC technicians are properly trained on latest service techniques and safety procedures for equipment and general working conditions
- Conducts group and one-on-one meetings with technicians as required for training, evaluation and general communication; participates and/or conducts regularly scheduled departmental safety/informational meetings
- Communicates regularly with dispatch to ensure that personnel are being scheduled properly by skill level, efficiency and training requirements
- Communicates daily with dispatch reporting on project information, estimated time to complete jobs, labor hours and parts or material used
- Develops and monitors budgets, goals and objectives to insure departmental profitability
- Specifies and makes sure that required parts are ordered in timely Schedules, directs and provides technical support for HVAC technicians to meet service demands and customers’ expectations
- Supervises and directs the HVAC technicians to effectively perform the functions of equipment repair, installation, start-up, operation, and other duties as required to ensure customer satisfaction
- Reviews technicians’ work to ensure quality meets established standards, techniques and safety requirements; makes recommendations as requirements to improve quality and productivity
- fashion to ensure work deadlines are met
- Ensures that all company/department policies are being followed by all HVAC technicians
- Other tasks and responsibilities as required to maintain efficient department operations
Recommended Skills
- Customer Satisfaction
- Expediting
- Financial Management
- Hvac
- Technical Support
- Safety Principles
Job ID: SERVI018805