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Operations Support Engineer job in Manchester at Freshfields Bruckhaus Deringer

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Operations Support Engineer at Freshfields Bruckhaus Deringer

Operations Support Engineer

Freshfields Bruckhaus Deringer Manchester, Greater Manchester Full Time
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Freshfields Overview

Freshfields Bruckhaus Deringer is a major international law firm, providing business law advice of the highest quality. We want to be the law firm that clients turn to for legal advice where it most matters, wherever in the world that may be. The Firm has over 2,400 lawyers in 28 offices around the world, providing a comprehensive service to national and multinational corporations, financial institutions and governments.

Our people make our firm - we are a people business and want to create a welcoming and supportive environment where all can flourish. We see diversity as a strength which creates fresh perspectives and generates new ideas. We enjoy our work and are determined to do an outstanding job. We deliver best when working in teams. Our culture is a product of the combined mindsets and behaviours of our people which is through the Being Freshfields principles, outlined below:

  • we show respect to everyone
  • we are there for one another
  • we are open with each other
  • we are positive role models
  • We think and work globally - we don’t just say we are one firm; we act like one firm right across the world. We work wherever our clients need us. This is how we define ourselves, not by reference to where we have offices. Cross-border work isn’t just what we do, it is what we excel at. We understand what it really takes to work across different legal systems and commercial environments and to bridge language and cultural gaps.

    We aim to add value in everything we do - we are passionate about helping our clients succeed. We use our experience and creativity to help clients make judgements and achieve their goals. In everything we do, we seek to make a real difference to the communities in which we operate.

    The Freshfields Global Centre provides both business and legal services to the firm. Our services are delivered in a way which supports the global nature of our firm and our clients, enables our fee earners to deliver exceptional service to our clients and to do that in a way which is efficient and effective.

    Freshfields is committed to promoting equality and diversity and to developing a culture that values differences, recognising that employees from a variety of backgrounds make important and positive contributions to our business and how we service our clients.

    Function Overview

    The IT Department is responsible for providing technology and support to enable fee earners and business services employees to operate efficiently both internally and with their clients. The IT department is comprised of two functions, Customer Services and Technology Services. These two functions work closely together with the shared goal of delivering strategic business value through the application of technology. IT operates as a global team with regional presence in most of our offices. Our centralised IT infrastructure is maintained and managed by Technology Services and Customer Services provides all business facing support and services. 


    Role summary/purpose of job

    To operate Service Delivery monitoring and configuration management systems.

    Key responsibilities and deliverables

  • Maintain health of the environment by keeping the environment current with upgrades and patches and by troubleshooting and resolving issues raised by employed associated tools.
  • Monitors systems performance and troubleshoots problem areas as needed.
  • Provide operational and technical support to ensure the ongoing stability to the server environments.
  • Carries out agreed operational procedures, and maintenance. Uses various management tools to collect and report on system health and performance statistics. Contributes to the implementation of maintenance and installation work. Identifies operational problems and contributes to their resolution
  • Currently holds and maintains a diverse set of skills across multiple technical disciplines with recognized expertise in multiple disciplines and possess advanced knowledge of multiple mature and emerging technologies.
  • Analyses system capacity and performance to support problem resolution and system enhancements and monitors systems tests.
  • Initiates and monitors actions to investigate and resolve problems in systems and services. Assists with the implementation of agreed remedies and preventative measures
  • Installs or removes hardware and/or software, using supplied installation instructions and tools. Conducts tests, corrects malfunctions, and documents results in accordance with agreed procedures. Reports details of all hardware/software items that have been installed and removed so that configuration management records can be updated.
  • Collaborates with Freshfields service owners and system architects to assess near- and long-term capacity needs. Creates and maintains documentation as it relates to Monitoring configuration, mapping, processes and service records
  • Reviews system software and security updates and identifies those that merit action. Installs and tests new versions of system software prior to enterprise rollout. Investigates and coordinates the resolution of potential and actual service problems. Prepares and maintains operational documentation for system and security software. Advises on the correct and effective use of system software.
  • An ability to identify monitoring and system improvements within a continual service improvement environment.
  • Conducts research on monitoring products, services, and standards to remain abreast of developments in the various Monitoring industry.
  • Practices monitoring system asset management, including maintenance of system component inventory and related documentation.
  • Participates in design documentation of Monitoring related solutions.
  • Participates in the transition process to operational teams.
  • Act as a project leader for some projects providing task direction to achieve project goals.
  • Key requirements

    Essential Technical Skills

  • Knowledge and experience of design, implementation and operation of system monitoring tools, specifically Microsoft SCOM
  • Server performance monitoring and analysis of Windows environments, having worked with SCOM and Solarwinds monitoring products
  • A good knowledge and hands on experience of current Windows server operating environments
  • Desirable Technical Skills

  • Working knowledge on virtualization (VMWare), Citrix XenDesktop, Provisioning Servers and NetScaler technologies.
  • Server performance monitoring and analysis of Linux environments, having worked with SCOM and Solarwinds monitoring products
  • Knowledge of SAN storage, driver installation, back-up and clustering technologies.
  • MS SQL general knowledge (but not essential)
  • Strong networking knowledge – TCP/IP, DHCP, DNS, WINS
  • Experience of administering and supporting Microsoft Exchange and Active Directory
  • Knowledge of load balancing technologies
  • A good knowledge and hands on experience of software deployment via SCCM
  • Desirable Qualifications

  • ITIL Service Management Foundation certification (or equivalent)
  • Competencies

  • Clear and concise written and oral communication skills
  • The ability to build working relationships with a range of people at all levels
  • Proactive approach with a 'can-do' attitude
  • Identifies and communicates opportunities to improve the way that work is done
  • Excellent organisational and time management skills with the ability to manage tasks efficiently
  • Works successfully as part of a team, sharing knowledge, collaborating with and supporting colleagues
  • Excellent customer service skills with a helpful and responsive approach
  • Flexible in approach and adaptable to change
  • Resilient and calm under pressure
  • Motivated, results and delivery focused with a commitment to quality of work
  • Takes ownership and actively looks for personal learning and development opportunities
  • Demonstrates sound judgement
  • A commitment to the highest level of integrity
  • Focuses on finding the right solutions and problem solving
  • An understanding of working across cultural boundaries
  • Inclusion

    Freshfields is an equal opportunities employer and all applications received by the firm will be considered by the firm on the basis of their merit alone and we welcome applications from all suitably qualified individuals regardless of background. All offers of employment will be conditional on the candidate having/securing the right to work in the UK and providing the firm with evidence of that right (as required by the Immigration, Asylum and Nationality Act 2006) prior to employment commencing.

    Freshfields is a Ban the Box employer. We ask applicants to disclose criminal convictions only when a conditional job offer is made. A conviction does not automatically lead to withdrawal of the offer: we make decisions on a case by case basis and take a number of factors into account (e.g. the role you are applying for and the circumstances of the offence). You would have the opportunity to discuss the matter with us before we make a decision.


    :Information Technology




    :Day Job

    Employee Status


    Job Type


    Job Posting

    :May 7, 2021, 6:43:46 AM

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