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Manager, Data Analytics and Integrations job in Gatineau at Brookfield

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Manager, Data Analytics and Integrations at Brookfield

Manager, Data Analytics and Integrations

Brookfield Gatineau, Quebec Full-Time
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Reporting to the Director IT, Business Services Group (BSG), the Manager Data Analytics and Integrations (DAI) is responsible for managing the DAI team that supports databases, integrations, and analytics within Brookfield Renewable’s BSG.

Responsibilities:

  • Develop an in-depth understanding of how user groups utilize applications and services provided by the DAI team
  • Provide end to end oversight and accountability for the technology in the DAI portfolio
  • Ensure that project work for DAI technology is properly scoped and meets business objectives with a high degree of quality and is aligned with industry best practices
  • Review team deliverables to ensure quality and adherence/compliance with functional standards and IT processes
  • Develop and maintain standard support procedures and other documentation as required to ensure the support, availability and continuity of DAI supported applications services 
  • Act as the primary point of contact for IT engagement and escalations for DAI technology and/or business processes
  • Partner with business leaders and other IT teams on options to solve business problems including business requirements, solution options and approach; incorporate these components into a business case when required
  • Ensure that the applications and technology are properly supported and that all tickets are resolved within defined SLAs.
  • Oversee the management of the queue of incidents and service requests assigned to the team
  • Provide subject matter expertise, support and guidance to functional resources on assigned work to change or enhance applications and technology in the portfolio, ensure that team members are fully allocated and bring on third party resources as required
  • Ensure career development for the team
  • Provide input into the application and technology road-map process and maintenance in the DAI domain
  • Partner with peers in the implementation and maintenance of cross functional and Enterprise solutions
  • Build out the roadmap to support growth of the data analytics service offering
  • Ensure compliance with SOX (Sarbanes Oxley) standards and policies and participate in compliance reviews for SOX and internal audit 
  • Manage relationships and services with vendors
  • Perform other activities as assigned such as vendor RFP's, special projects, etc.
  • Manage and regularly report on the annual BSG IT Operational budget

Requirements:

  •  IT support management experience 
  •  Demonstrated knowledge of managing IT tickets, incident management and tracking  
  •  Ability to work effectively with users and IT Teams and to build broad consensus related to DAI supported applications
  •  Strong knowledge of formal change management processes (ITIL)  
  • Strong communication, interpersonal and ability to influence others to achieve results.
  •  Excellent attention to detail, organized and have a process-driven approach to problem-solving as well as the ability to effectively multi-task in a fast-paced environment
  •  Advanced proficiency with Microsoft Office, SharePoint, Teams, MS Planner
  •  Experience interacting with stakeholders managing and coordinating projects 
  •  Strong planning, prioritizing and time management skills - must be able to undertake and manage multiple tasks at the same time and work under tight deadlines, project management experience considered an asset  
  •  Ability to provide periodic 24/7 on-call support 

Qualifications:

  • Bachelor’s Degree in Computer Science and/or Information Systems, or equivalent work experience
  • 10+ years overall IT experience; 3+ years in a functional or delivery leadership role
  • Experience with business analysis, quality assurance, and resource management methodologies and best practices
  • Experience executing the functional components of IT solutions using a structured methodology
  • Knowledge of analytics, database, and integration an asset

 

Recommended Skills

  • Attention To Detail
  • Auditing
  • Business Analysis
  • Business Planning
  • Business Processes
  • Business Requirements
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Job ID: MANAG003063