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Customer Success Manager – Mining job in Mexico City at Emerson

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Customer Success Manager – Mining at Emerson

Customer Success Manager – Mining

Emerson Mexico/Distrito Federal Full Time
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Description

If you are passionate about driving customer value, Emerson has an exciting new opportunity for you!   As a Customer Success Manager for Mining, you will build strong relationships with key stakeholders across the organization and our top Mining customers in the North of Latin America region (NOLA), ensuring high levels of customer satisfaction and retention.

You will utilize knowledge about the Mining Industry and connect the value of Emerson’s software technology to our customers’ business. You will be the customer’s advocate within Emerson and help them unlock the value of their investment. This role also requires extensive collaboration with the NOLA Sales Teams, Engineering Centers, customer support, and product management.

As a Customer Success Manager for NOLA Mining, you will: 

  • Act as a trusted advisor for assigned account(s) that ensures the realization of maximum value from their investment
  • Manage the complete lifecycle of onboarding, adoption, usage, and renewal to the delight of target customers/sites.
  • Meets customer retention and satisfaction targets for target Accounts and Sites
  • Identify and pass on expansion, services and solutions opportunities to PSS sales team
  • Partner with key stakeholders in assigned Accounts and Sites to develop a customer success plan focused on achieving their desired outcomes with our technologies
  • Be the customer’s internal advocate that marshals the power of the organization to deliver on the customer’s desired outcomes in their success plan
  • Operate as the escalation point for customer issues, follow up on outstanding actions and drive a positive customer experience throughout the issue resolution process
  • Work with the sales team to ensure funds to fully implement and deliver Emerson technologies are included in the quotes and are available.


Requirements

  • Engineer degree with 8 years relevant experience in mining or 15 years of relevant experience in mining.
  • 5 years of experience in the mining industry using, servicing, supporting, or selling industrial software applications or solutions.
  • Business analyst mindset that can connect the dots between a customer’s pain, our technical solution, and the proceeding business impact.
  • 25-50% travel to customer sites within NOLA is expected.
  • Exceptional customer relationship development and service skills.
  • Ability to interface with a diverse customer audience including operations, management, IT, and technology.
  • Proven team player that can work closely with other customer facing personnel – sales, customer support, and product management.
  • Top-notch organizational, presentation, and communication skills – both verbal and written.

Preferred Requirements

  • English level - B1(80%)
[ Link removed ]  
Our Commitment to Our People
We invest in our employees to ensure they have the marketplace knowledge, skills and competencies to compete and lead in a global economy. Our training programs focus on end-to-end development from onboarding through senior leadership.
Flexible and competitive benefits plans offer you the right options to meet your individual/family needs
Our success is measured by the positive impact we make on people, our communities and the world in which we live. [ Link removed ] .
Our Commitment to Diversity & Inclusion
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas that inspires innovation and brings the best solutions to our customers. This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place.
Diversity and Inclusion at Emerson is about welcoming, respecting, and valuing the differences each employee possesses. Inclusion is creating a real sense of engagement, belonging and connection for all employees. Learn more about our [ Link removed ]  and about [ Link removed ] .

If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [ Link removed ] .  

 



20191014-1001 

Emerson, a Fortune 500 company with $18.4 billion in sales, more than 20 Innovation, Solutions & Engineering Centers, and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers. We are innovators, question-askers and problem-solvers. We don’t settle for good enough or “This is the way it’s always been done.” Instead, we push ourselves and strive for the “never been done before.” 

Our Automation Solutions business enables the greatest use of the world's most valuable resources, ensuring the performance and safety of industries that are the backbone of daily life.

Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.

No calls or agencies please. 



 

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Job ID: 21012425