Create a Job Alert.

Enter your email below to save this search and receive job recommendations for similar positions.
Thank you. We'll send jobs matching these to
You already suscribed to this job alert.
No Thanks
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply on company site

You’re being taken to an external site to apply.

Create an account to get recommended jobs that match your resume and apply to multiple jobs in seconds!
On the next page, you'll build a resume in 3 steps thanks to our AI technology
8-15 characters
Contains Number
Contains Lowercase
Contains Uppercase
Contains Special Character

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
District Product Support Manager- Southwest - Heavy Equipment at Doosan Corp

District Product Support Manager- Southwest - Heavy Equipment

Doosan Corp Portland, OR Full-Time
Apply on company site

Create Job Alert.

Get similar jobs sent to your email

Job Information

The District Product Support Manager (DPSM) represents the company at the dealership/customer level. This role is responsible for maintaining good relations between the company, Dealer Channel and the end users of our products. DPSM’s assist our dealers in their efforts to provide top quality parts and service levels, and are responsible for developing our dealer product support capabilities. They also focus on dealer development with regards to best practices to improve dealership parts and service department efficiency and profitability. Much of what the DPSM does is focused on customer retention, which translates to increased market share due to repeat sales.

Role & Responsibility

Dealer Management 

  • Responsible for evaluation of the Dealership through completion of the Dealer Parts and Service Review (DSR) processes.
  • Assist District Sales Managers in initial capability evaluation of potential new dealerships.
  • Assist new dealers in setting up their parts/service departments.
  • Assure dealers have a clear understanding of the Company Policies and Procedures.
  • Assist in Dealer termination.
  • Regarding existing dealerships; routine discussions to improve and maintain levels of performance, follow up on Dealer Service and Parts Review and dealer upgrade process.
  • Advise dealer sales staff in proper service and maintenance of all company products.
  • Evaluate and act on requests from dealers regarding commercial policy adjustments.
  • Drive District parts sales to meet AOP targets.
  • Support all parts and service programs through active promotion at the Dealerships.

Customer Service

  • Responsible for direct communications with dissatisfied customers to resolve complaints.
  • Be available to assist in situations requiring technical support or feedback. Drive stocking and planning behaviors of Dealers.

Job Requirement
  • Technical and/or Associates Degree preferred, or a minimum of 5 years of Product Support in lieu of degree.
  • Experience 7>10 years
  • Travel Standard > 50%
  • Technically astute
  • Make sound, timely decisions
  • Good communicator, good listener
  • Strong negotiation skills
  • Strong financial acumen
  • Self- motivated.
  • Good interpersonal skills
  • Proficient with MS Office
  • Good time management skills, organized
  • 2 to 3 years in the product support field or 1 to 2 years as a DSM Trainee.


  • When called upon to assist dealers with a technical problem the DPSM must use their technical expertise and experience to help troubleshoot the problem. In the case of a new or previously unseen problem his technical skill and logic will be used to pinpoint the root cause of the problem. They will then report the problem / solution to the product service manager for that product and/or enter a case/issue in Call Trac. Our onboard electronics, sophisticated load-sensing, and drive-by-wire systems that are now the heart of our products are complex and constantly changing. This presents a challenge to stay abreast of the latest changes and the DSM is relied upon to be the resident expert in the eyes of our dealerships.
  • When doing Dealer Parts and Service Reviews, it is the DPSM's responsibility to evaluate dealer service capability and performance. They then form action plans and presents requirements to the dealer principle, parts, and service managers. Execution of action plans often requires a moderate to large investment on the part of the dealership. The DPSM must show how that investment will pay dividends in the form of efficiency, productivity or improved customer service.
  • Timely and appropriate responses to customer complaints are important to maintain customer satisfaction and loyalty. Resolving customer complaints and survey follow-up is a time consuming duty that requires very good communication and listening skills as well as patience and interpersonal skills.

Recommended skills

Interpersonal Skills
Customer Satisfaction
Time Management
Customer Retention
Active Listening
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Job ID: DOOSAN~685481200