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• Quick and accurate respond customer’s technical queries or issues.
• Prepare and arrange jobs efficiently to complete site service on time.
• Perform the service at customer's site effectively. Prepare and submit field service report and time sheet for customer's approval. The service scope includes system troubleshooting, upgrade, start-up & commissioning, maintenance and application development.
• Execute system expansion/upgrade projects accordingly to PMO process.
• Support customer on site system operation/maintenance training.
• Respond to technical call support request and track for call close timely Cooperate with the Global Service Centre (GSC) to escalate outstanding system issues and track for solutions and root cause.
• Support LCS Sales team on technical clarification per necessary. Seek the LCC sales opportunities; maintain the close relationship with responsible customers.
• Promote DeltaV Guardian/Foundation Support activities to improve customer’s understanding and adoption on such value-added service function.
• Self-initiative on product technology learning and be certified on Service qualification. Track the Latest system revision and new system product knowledge.
• Keep learning on Knowledge Base Articles (KBA) regarding product applications and sharing experience with team members.
• Support the process of parts failure test and warranty replacement.
• Complete other jobs assigned by supervisor/manager.
• Bachelor degree of industrial automation/Process control engineering.
• Over 5 years working experience of DCS/PLC engineering, services and maintenance.
• Strong technical knowledge of Process Automation products, experience with DeltaV BPCS/SIS is preferable.
• Fluent in English and Mandarin (Oral and Written), I.e. CET 6
• Willing to take domestic and overseas travel, even at short notice for emergency services.
• High degree of initiative and good communication skills, no compromise on teamwork spirit.
• Strong Computer proficiency.
• Capable and willing to work independently and handle multiple tasks with minimum supervision.
• Occupational health and safety acumen.
At Emerson, we are innovators and problem-solvers, focused on a common purpose: leaving our world in a better place than we found it. Each and every day, our foundational values—integrity, safety and quality, supporting our people, customer focus, continuous improvement, collaboration and innovation—inform every decision we make and empower our employees to keep reaching higher.
As a global technology and engineering leader, we provide groundbreaking solutions for customers in industrial, commercial, and residential markets.
Our Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production and protect personnel and the environment while optimizing their energy and operating costs. Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.
Emerson, a Fortune 500 company with $17.4 billion in sales, more than 20 Innovation, Solutions & Engineering Centers, and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers.
Whether you're an established professional looking for a career change, an undergraduate student exploring options or a recent MBA graduate, you'll find a variety of opportunities at Emerson. Join our team and start your journey today.
Distributed Control Systems
Programmable Logic Controllers