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Network Support Engineer at ION

Network Support Engineer

ION Woking, Surrey Full Time
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This role offers the chance to work within a fast-paced operations team dedicated to implementing and supporting the hardware and network services that underpin the Group's systems. This role is for a data centre network professional with a focus on Cisco and Juniper. Arista and Redhat Enterprise Linux experience is also an advantage.Candidates with the ability to work in a fast-paced environment, multi-task and prioritise work will thrive in this role. As a Data Centre Operations Engineer you will be involved with the day-to-day operations within our Data Centre infrastructure, responsible for the support and configuration of customer solutions and internal infrastructure. Duties and Responsibilities: Implementing and supporting new customer connectivity solutionsConfiguring Cisco, Juniper, and Arista devicesConfiguring Checkpoint, Juniper SRX, and Cisco ASA firewallsSupporting all the above Vendor appliancesConfiguring and supporting management and monitoring tools such as Nagios and PRTGTroubleshooting networking issues with Cisco/Juniper/Arista routers/switchesTroubleshooting connectivity to clients and hosted exchangesResponding to Data Centre monitoring systems and issues raised by clients or internal departmentsLiaising with and managing internal and external clients, as well as carriersRacking and cabling of hardware in production data centresMaintaining client solution documentation, runbooks and diagramsTaking ownership of (or assisting with, where required) Data Centre problem tickets through to completionOverseeing the access and work of third parties in the production data centresImplementing and Supporting Redhat Enterprise and Solaris based systems/platforms is an advantageTakes ownership of delegated tasks and sees things through to completion Key Requirements: An excellent and demonstrable understanding of dynamic routing protocols including BGP, OSPFAn excellent understanding of network protocols, such as VRRP, HSRP, & VARPAn excellent understanding of network troubleshooting techniques, including packet captures through wireshark and trace analysisStrong analytical skillsAn ability to understand and articulate complex network configurations spanning multiple physical sitesComfortable in leading client engagements from a technical perspectiveExperience in a Data Centre team with hands on experience in a Data Centre facilityAble to use initiative and prioritise a sometimes rapidly changing workloadDesire for continual learning and improvementExcellent written and verbal communication skills with a "can do" attitudeEnthusiastic and highly motivatedHighly organised, flexible and enjoys paceKnowledge of Cisco, Juniper, Arista, Checkpoint, A10, Fortinet, PRTG, Nagios, SolarwindsCalmness under pressure and ability to maintain good humour, particularly in the face of adversityAbility to create and maintain strong working relationships both internally and externallySolaris/Linux/Networking Troubleshooting, previous experience working in either a NOC or similar IT Support environment Data Centre hardware maintenance and upgrading experienceExperience with Sun/Oracle x86 and HP DL hardware an advantageRHEL 6/7 experience an advantageThe successful candidate will be comfortable in front of clients when discussing complex networking solutions including Juniper Clusters, BGP, VRF etc General Information: This is a vital role within the Data Centre Team with opportunity to expand the role in the future. The role is based in Woking, Surrey, with travel to Data Centre sites and occasional travel to London35 hour working week over 5 days, from Monday to Saturday where Saturday is a requirementParticipate in team shift patterns and out of hours escalation when requiredThe role is ideally suited to a degree-educated, experienced Data Centre Operations Engineer with good all-round Linux/Solaris and excellent Networking skillsJuniper and Cisco experience in equal measures is essentialThe role holder will be expected to perform any other duties that may reasonably be asked of themThis is an excellent opportunity to join one of the UK’s leading software specialists in the exciting global finance sector
 

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Job ID: daafb479372e