We are seeking a Field Service Manager (FSM) to work closely with our Field Generator Technicians and customers. The key objectives of this position are to maximize employee safety, field engineer productivity and utilization, quality customer service, and cost control.
Specific responsibilities include providing visionary leadership resulting in effective and quality on-time execution of scheduled events, adequate staffing management, maximized personnel utilization, ongoing employee career development, overall cost and inventory control, and achievement of total revenue and margin targets.
+ Hiring, coaching and termination of Field Engineers with the support of the Regional Director.
+ Approval of time off requests, expense reports and other functions associated with your direct reports.
+ Administer company policies appropriately and fairly to further encourage employee satisfaction and retention.
+ Ensure Field Engineers follow safety polices to assure they are properly trained and equipped; includes State and Federal Hours of Service requirements.
+ Confirm jobs and field quotes are completed in an accurate and timely manner.
+ Provide first-line support escalation for customers when experiencing any service issues.
+ 8 years working in service-related industry with 4 years in the generator or utility industry.
+ 2-4 years of management experience preferred.
+ Technical knowledge of electrical and mechanical generator operation is a plus.
+ Customer service experience to include negotiation, scheduling and dispute resolution.
+ Excellent typing and computer skills; proficient with Office 365 (Outlook, Excel, Word)
+ Experience working with an ERP or Service Management system.
+ Effective written and verbal communication skills.
+ Have a valid driver’s license and maintain a personal vehicle.
+ Travel up to 50% of the time.
+ High School Diploma or GED.
+ Able to pass a drug test, background check and have a clean driving record.
About UsPowerSecure Service, Inc., specializes in the service and installation of distributed power systems including generators, switchgear, solar inverters and fuel cells. As the largest service provider in our industry, we combine technical expertise with unparalleled resources to provide customers with the assurance that their power assets are maintained in top operational condition.
About Power Secure ([ Link removed ]
We invest in high-value and cost-effective benefits for our employees. Our benefits package includes:
+ Medical, dental, vision and life insurance coverage
+ Competitive pay and matching 401(k) plan
+ Paid vacation, holidays, and personal days
+ Flexible Spending Accounts/Health Savings Account
+ Wellness incentives
+ Employee Referral Program
+ Tuition Reimbursement
PowerSecure is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. IND1
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
- Coaching And Mentoring
- Conflict Resolution
- Customer Service
- Enterprise Resource Planning
- Field Service Management