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Application Support - IAM (m/f/d) at Siemens

Application Support - IAM (m/f/d)

Siemens Amadora/Lisboa Full-Time
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As Partner of Choice, our Global Business Services (GBS) center support Siemens’ companies worldwide to achieve excellence in their internal processes in areas such as Finance, Human Resources, Information Technology, Supply Chain, Customer Care and many more. At GBS, we are on a digital transformation journey to shape the Shared Services Center of the Future. To this end, we use low-code development platforms like Mendix to fundamentally reinvent the way enterprise applications are developed and to create business impact for our customers much faster. At Lisbon Tech Hub we create value in the digital transition of companies from Portugal to the world. There are more than 1200 professionals working in Cybersecurity, Analytics Business Intelligence, Application Lifecycle Management, IT Project & Service Management and IT Infrastructure Management. Check it out: We are a global powerhouse focusing on the areas of electrification, automation, and digitalization. One of the world’s largest producers of energy-efficient, resource-saving technologies, Siemens is a leading supplier of systems for power generation and transmission as well as medical diagnosis. In infrastructure and industry solutions the company plays a groundbreaking role. Looking for a chance to create a positive impact on our society? Join us! What role will you play? Manages and supervises systems associated with Identity and Access management solutions, providing incident and problem management support. We do act as a single point of contact enabling the end-to-end customer experience and providing 2nd/3rd line Support for Siemens Identity & Access Management (IAM) service within Digital People Solutions. Proactively working with technology and product managers to identify potential issues and ensures effective resolution. Enabler of critical service developments and integrations within IAM, ensuring that all customer demands and actions are accurately detailed, as well improving existing operational processes. Knowledge transfer inside the team regarding the applications and support activities (e.g. creation of use cases). We are looking for: Ability to create a collaborative environment and deliver a consensus agreement with customers. Proficient in English (required), German is a plus. Proactive and Agile mentality. Experience in Help Desk / Service & Application Support. Experience in provider-based services is a plus. Good problem solving and research skills. Experience with ticketing/incident tools. IT Infrastructure library (ITIL) certification is a plus. Experience/Knowledge on Identity Management solutions is a plus. Good understanding of data security, application security, identity & access management. Good knowledge in Excel/Ms Office tools is required. Knowledge in HTML, Java or Web service is a plus. Ability to learn customer support processes and techniques. Resilience and long-term dedication. Teammate, ready to learn and share knowledge. What we have to offer: A flexible home office and schedule policy, virtual budget to improve your home office setup, health insurance, a Pension Plan and a Siemens Share Program time and financial support to your studies, medical center in the facilities, sport groups, days for volunteering initiatives and a cool and relaxed environment. Access to e-learning platforms (Learnlight, Bookboon, Linkedin Learning and more), discounts with partners. #Siemens #LXTechHub #ITMakesUsMove We recognize that building a diverse workforce is crucial to the success of our business. Therefore, Siemens provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, gender, marital status, sexual orientation, or non-disqualifying physical or mental handicap or disability. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss workplace adjustments with all our applicants to develop agile working and innovation. Organization: Global Business Services Company: Siemens S.A. Experience Level: Experienced Professional Full / Part time: Full-time


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Job ID: 327769