Description Emerson Enterprise IT offers a standard, centrally managed LAN & Telephony environment to Emerson locations that opt to participate in the service. This associated operational role is key within Emerson IT Infrastructure, supporting, deploying and expanding the LAN and Telephony strategy. If you’re continuously looking to develop yourself and learn more about new solutions, if you have a can-do attitude and enjoy delivering the best customer services, then we are the perfect match for you! You will work closely with other global members of the team for the management and monitoring of the globally installed equipment base. Includes resolving operational Incidents, fulfilling customer Requests, and performing approved Changes and maintenance on the LAN and Telephony infrastructure assets. Also, you will assist project and acquisition teams with deploying associated services and equipment to new and existing Emerson locations. If this sounds like an interesting job for you, then join our team in Cluj-Napoca, Romania!
IN THIS ROLE YOU WILL:
FOR THIS ROLE YOU WILL NEED:
Ensure that the Telephony Monitoring Service is fully operational, kept updated, and contribute to its ongoing improvement by providing feedback to the Monitoring Service owner
Provide Tier II and III level support for in-scope Emerson sites’ Telephony Infrastructure. This includes formal Service Level Agreements over multiple sites and countries, across several World Areas and Emerson businesses including supported non-Emerson sites
Ensure Telephony equipment, Central tools and any relevant configurations are properly backed-up to allow restore
Ensure proper escalation of Telephony-related IT Service Desk tickets and retain ownership of tickets until resolution or hand-off to the appropriate support team, while acting as the interface between the Central Service customer and other IT groups or vendors when needed
Create and document Telephony configurations, Bill of Materials, and topologies for new and existing Emerson sites in partnership with Provisioning and Service Engineering
WHO YOU ARE: You are passionate about making an impact and always act with integrity. You continuously push yourself to achieve new goals and are not afraid to question the status quo by proposing creative solutions to problems. OUR OFFER TO YOU: By joining Emerson as a Telephony Administrator, you will be working at the heart of our business. This means that the skills and business insight gained can serve as an invaluable foundation toward developing your career within our global organization. We offer plentiful opportunities for advancement and support this through our formal personal development planning process. Our on-boarding program uses a blended learning approach to get you up and running as quickly as possible. You benefit from Emerson certified trainers with extensive knowledge of our customers, products and applications. Our global Women in STEM initiative gives you the opportunity to connect with local peers that share the same interest, to promote the diversity & inclusion and early STEM education and to benefit from professional development to access leadership opportunities. Also, we are committed to maintaining a partnership with the Society of Women Engineers (SWE). Our inclusive company culture celebrates the unique perspectives, diversity of thoughts, and exceptional innovation that come to life when we actively seek to hire and develop the best, brightest team members from all backgrounds. These unique points of view help foster fresh thinking and new ideas, ensuring our continued success into the future.
Education to degree level or equivalent, but experience may be considered in lieu of formal education
Minimum 1-2 years of experience in a VOIP management role, preferably in an Enterprise environment
ITIL certification or equivalent awareness is beneficial
Cisco Certified Network Administrator (Collaboration) or equivalent experience in TCP/IP, layers, switching, basic routing, 802.1x, QoS
Microsoft Windows (Server/ Client) and Office basic administration skills
Experience working with VOIP monitoring tools
Language knowledge: must be fluent in business English (speaking / writing), other languages especially Romanian, Tagalog and Spanish are an advantage
At Emerson, we are innovators and problem-solvers, focused on a common purpose: leaving our world in a better place than we found it. Each and every day, our foundational values—integrity, safety and quality, supporting our people, customer focus, continuous improvement, collaboration and innovation—inform every decision we make and empower our employees to keep reaching higher.
As a global technology and engineering leader, we provide groundbreaking solutions for customers in industrial, commercial, and residential markets.
Our Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production and protect personnel and the environment while optimizing their energy and operating costs. Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.
Emerson, a Fortune 500 company with $17.4 billion in sales, more than 20 Innovation, Solutions & Engineering Centers, and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers.
Whether you're an established professional looking for a career change, an undergraduate student exploring options or a recent MBA graduate, you'll find a variety of opportunities at Emerson. Join our team and start your journey today.
- Building Services Engineering
- Cisco Certified Network Associate
- Customer Service
- Formal Learning