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Specialist I Global Return Material Authorization job in Quezon City at Emerson

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Specialist I Global Return Material Authorization at Emerson

Specialist I Global Return Material Authorization

Emerson Quezon City/National Capital Region, Metro Manila Full-Time
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The Specialist 1, Global RMA will act as an interface between customers and the Appleton Group Sales organization.  Customers generally call in and send email inquiries/requests for return/rework requests, field problem reports, and credit inquiries. Responsible for processing or rejecting return requests up to a pre-defined limit. Share responsibilities in processing Replacement orders for non-conforming items.
  • Reviews validity of each return request if it meets Appleton Group Return Policies
  • Processes/rejects return for credit requests received via fax, email and phone within approved  turnaround time based on established returns guidelines

  • Facilitates return requests of items to ensure desired inventory levels and fill rates, and help fulfill other back orders to meet Appleton RDSL

  • Recommends appropriate actions (e.g. application of higher restocking fee, requiring 2-for-1 PO, etc.) based on established guidelines in coordination with the sales organization to handle return requests outside of Returns policies. Executes appropriate actions within assigned approval limit

  • Discusses with sales reps and distributors policies and guidelines on returns exceeding the allowable amount, nonreturnable items and materials with no purchase history

  • Approves returns for credit (non-excess and stock

    rotations) up to assigned approval limit

  • Reviews sales history, journal billing activity and other information to ensure correct level of credit

  • Assists Order Entry with order processing as necessary
  • Handles calls from the Returns ACD (Automated Call Distribution)
  • Monitors incoming emails in Managing/Monitoring Returns mailbox and allocates requests to appropriate individuals
  • Determines responsibility code of each return request
  • Routes all return requests to higher authority for review and approval for values beyond assigned approval limit



  • Candidate must possess at least Bachelor’s/College Degree

Job Related Experience:
  • Must have 1 year working experience in customer service and order management doing order entry, customer service/administration

Specific Knowledge:

  • Business System Tools (e.g. Oracle, Call Management System, Avaya)

  • MS Office
  • Understanding of Math to ensure ability to comprehend and correctly apply complex pricing on RMAs

  • Accuracy and attention to detail
  • Well organized, able to handle multiple tasks, ability to shift priorities

  • Ability to work independently with minimal supervision

  • Strong team player with a positive attitude and able to work with people from different levels of the organization

  • Can handle high stress and work in a very fast-paced environment

  • Team Player
  • Excellent communication skills

About Emerson
At Emerson, we are innovators and problem-solvers, focused on a common purpose: leaving our world in a better place than we found it. Each and every day, our foundational values—integrity, safety and quality, supporting our people, customer focus, continuous improvement, collaboration and innovation—inform every decision we make and empower our employees to keep reaching higher. 

As a global technology and engineering leader, we provide groundbreaking solutions for customers in industrial, commercial, and residential markets.

Our Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production and protect personnel and the environment while optimizing their energy and operating costs. Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.

Emerson, a Fortune 500 company with $17.4 billion in sales, more than 20 Innovation, Solutions & Engineering Centers, and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers.

Whether you're an established professional looking for a career change, an undergraduate student exploring options or a recent MBA graduate, you'll find a variety of opportunities at Emerson. Join our team and start your journey today.


Recommended skills

Self Motivation
Stress Management
Positive Attitude
Distribution (Business)
Attention To Detail
Order Processing
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Job ID: 20009428