Student, Application Support (Fall 2022) job in Gatineau at Brookfield

The Business Applications group is looking for a student full-time for the Fall. The student’s primary responsibilities will be focused on supporting various business applications to resolve incidents, service requests or problems.

Responsibilities

• Provide support for the company’s business applications over the phone, in person, by email and/or by using a connection tool to remote to user’s computers;
• Follow documented procedures to resolve incidents and requests;
• Record and analyze service calls and follow-up on them until problems are resolved using the incident management tool;
• Ensure security processing for access to business applications;
• Periodic queue management role with follow-ups on application registers and alerts;
• In the event of data integrity problems, perform debugging and validate the solutions found;
• Adjust and execute SQL scripts;
• Document and maintain support operation procedures for policy control of the company.

Requirements

• Currently enrolled in an accredited post-secondary program;
• Completed first year university or college studies in Computer Science or Programming;
• Strong planning, prioritizing and time management skills - must be able to undertake and manage multiple tasks at the same time and work under deadlines and operational pressures;
• Action-oriented person who excels in an environment where the pace of work is determined by a multitude of tasks and who is able to work in a team and to perform his or her duties with limited supervision;
• Analytical skills and strong problem-solving skills;
• Excellent work ethic;
• Strong attention to detail;
• Excellent communication skills (verbal and written), in French and English;
• Exposure to the SQL language would be asset;
• Basic knowledge of object-oriented programming languages would be asset.