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Field Service Engineer - Tennessee at Guerbet

Field Service Engineer - Tennessee

Guerbet London, Greater London Full Time
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Guerbet is a global leader in medical imaging with products and solutions for diagnostic imaging and interventional imaging. The Field Service Engineer position is a factory trained position that is tasked with the preventative maintenance, troubleshooting, calibration, and repair of electro-mechanical CT, MRI, and Angiographic contrast delivery devices and urological x-ray systems in a demanding hospital setting. This role's territory will cover Tennessee from Memphis to Knoxville, up to Louisville, and down to Atlanta. 

Principal Duties and Responsibilities:

  • All field service activities are performed in Strict Adherence to Quality System Procedures and requirements.
  • Ability to communicate effectively and professionally with peers, company personnel, and customers to resolve service issues and promote company services.
  • Working independently, manage or follow provided schedule to complete service activities necessary to meet the demands of customers and business.
  • Work closely with the Sales department for successful implementation of LF, (Guerbet), products. This will include close coordination of all installations and product launches.
  • Perform activities with a “Customer Centric” attitude, meeting / exceeding expectations of both internal and external customers.
  • Daily reporting of all service activities.
  • After hours Phone support on a rotating schedule.
  • Travel, as required, to meet obligations relative to business and customer requests for service.
  • Must be able to implement corrective action for equipment failures, work under pressure, and manage customer accounts relative to service matters.
  • Timely and accurately perform administrative tasks as necessary to meet business/regulatory requirements and provide service documentation for the customer.
  • Education:

  • Two (2) year Associates Degree in electronics, certificate from accredited electronics school or equivalent combination or education and experience in related field. BSEET, CBET, or CRES a plus.
  • Minimum four years X-Ray service experience.
  • Minimum four years field service experience.
  • Valid State-issued Driver’s License.
  • Technical field service experience requiring strong technical & excellent communications skills.
  • Demonstrated PC competency required in Windows with working knowledge of MS Office.

    Recommended Skills

    System Procedures
    Self Motivation
    Field Service Management
    Corrective And Preventive Actions

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    Job ID: 16795df342e6