Guerbet is a global leader in medical imaging with products and solutions for diagnostic imaging and interventional imaging. The Field Service Engineer position is a factory trained position that is tasked with the preventative maintenance, troubleshooting, calibration, and repair of electro-mechanical CT, MRI, and Angiographic contrast delivery devices and urological x-ray systems in a demanding hospital setting. This role's territory will cover Tennessee from Memphis to Knoxville, up to Louisville, and down to Atlanta.
Principal Duties and Responsibilities: All field service activities are performed in Strict Adherence to Quality System Procedures and requirements. Ability to communicate effectively and professionally with peers, company personnel, and customers to resolve service issues and promote company services. Working independently, manage or follow provided schedule to complete service activities necessary to meet the demands of customers and business. Work closely with the Sales department for successful implementation of LF, (Guerbet), products. This will include close coordination of all installations and product launches. Perform activities with a “Customer Centric” attitude, meeting / exceeding expectations of both internal and external customers. Daily reporting of all service activities. After hours Phone support on a rotating schedule. Travel, as required, to meet obligations relative to business and customer requests for service. Must be able to implement corrective action for equipment failures, work under pressure, and manage customer accounts relative to service matters. Timely and accurately perform administrative tasks as necessary to meet business/regulatory requirements and provide service documentation for the customer.
Education: Two (2) year Associates Degree in electronics, certificate from accredited electronics school or equivalent combination or education and experience in related field. BSEET, CBET, or CRES a plus. Minimum four years X-Ray service experience. Minimum four years field service experience. Valid State-issued Driver’s License. Technical field service experience requiring strong technical & excellent communications skills. Demonstrated PC competency required in Windows with working knowledge of MS Office.
Field Service Management
Corrective And Preventive Actions