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Service Engineer Process Systems & Solutions at Emerson

Service Engineer Process Systems & Solutions

Emerson Basel/Basel, Basel City Full-Time
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Do you enjoy achieving full customer satisfaction by delivering high class services and support?

If you’re continuously looking to develop yourself and learn more about the Process Automation Environment, then we are the perfect match for you!

We are looking for a Service Engineer for our Process Systems & Solutions business unit, to provide in-house and on-site service for DeltaV Systems for new installations and existing systems.

By joining us, you will learn from some of the best managers and engineers in our industries and you will have unique career opportunities.

If this sound like a great opportunity, join our team in Switzerland!


- Perform all necessary tasks for installation, upgrades and maintenance of DeltaV-Systems and all integrated Bus systems, intelligent field devices and third-party systems in-house or at customer site

- Install and provide maintenance for backup systems, antivirus management and other cyber security solutions

- Build design documents and test procedures for above listed installations in validated and non-validated environments

- Handle, register and document all customer calls related to Process Systems and Solutions products (HW & SW) or services, in the SMS database and manage them actively

- If required, raise problems to specialists in Emerson Support Centers for further investigation and follow-up problems until solution is implemented

- Provide active on-site service and maintenance for products or services produced or delivered by the Business Units Process Systems & Solutions

- Maintain the Installed System Database

- Register and supervise Service contracts; execute services according to contract and schedule

- Work together with Desk Sales team on quotations for spare parts, minor expansions, migrations and upgrades

- Actively support the sales team to sell service contracts and for renewal of service contracts


- Bachelor’s degree, preferred background is Electrical or Process Automation Engineering

- Knowledge of automation processes in the Life Science environment, Computer Validation, GAMP, MS-Office Applications would be a plus

- Relevant work experience with DCS/PLC software engineering or service business

- Knowledge in some areas of: Microsoft server operating system, Active Directory, TCP/IP Networks, SQL-Server, Cyber Security, Virtualization

- Proficiency in German and English, French – would be an advantage

- Interpersonal skills: Professional demeanor, technical orientation, customer orientation, team partnership, flexibility, self-motivated and driven

- Valid car driving license

- Willingness to travel abroad for trainings or business trips

By joining Emerson as a Service Engineer, you will be working at the heart of our business. This means that the skills and business insight gained can serve as an invaluable foundation toward developing your career within our global organization. We offer plentiful opportunities for advancement and support this through our formal personal development planning process.

Our on-boarding program uses a blended learning approach to get you up and running as quickly as possible. You benefit from Emerson certified trainers with extensive knowledge of our customers, products and applications.

Our global Women in Stem initiative gives you the opportunity to connect with local peers that share the same interest, to promote the diversity & inclusion and early STEM education and to benefit from professional development to access leadership opportunities. Also, we are committed to maintaining a partnership with the Society of Women Engineers (SWE).

Our inclusive company culture celebrates the unique perspectives, diversity of thoughts, and outstanding innovation that come to life when we actively seek to hire and develop the best, brightest team members from all backgrounds. These unique points of view help cultivate fresh thinking and new ideas, ensuring our continued success into the future.

We look forward to receiving your application, which you should submit to us exclusively via our career portal.

Find out more by visiting our LinkedIn, Facebook, Twitter, YouTube pages or at ([ Link removed ] )

About Emerson
At Emerson, we are innovators and problem-solvers, focused on a common purpose: leaving our world in a better place than we found it. Each and every day, our foundational values—integrity, safety and quality, supporting our people, customer focus, continuous improvement, collaboration and innovation—inform every decision we make and empower our employees to keep reaching higher. 

As a global technology and engineering leader, we provide groundbreaking solutions for customers in industrial, commercial, and residential markets.

Our Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production and protect personnel and the environment while optimizing their energy and operating costs. Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.

Emerson, a Fortune 500 company with $17.4 billion in sales, more than 20 Innovation, Solutions & Engineering Centers, and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers.

Whether you're an established professional looking for a career change, an undergraduate student exploring options or a recent MBA graduate, you'll find a variety of opportunities at Emerson. Join our team and start your journey today.


Recommended skills

German Language
English Language
French Languages
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Job ID: 20005925