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Senior Revenue Protection Field Operator job in Bristol at Centrica

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Senior Revenue Protection Field Operator at Centrica

Senior Revenue Protection Field Operator

Centrica Bristol Full Time
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Accountabilities

  • Help create a leading health and safety culture for the Revenue Protection Unit and British Gas
  • Ensure safety first approach for themselves, their colleagues and our customers
  • Visit Customer premises to investigate suspected instances of theft of gas and abstraction of electricity
  • Present findings to customers in professional, assured manner
  • Establish facts and show resilience in circumstances where deception may exist
  • Deliver customer service skills – professional, upholding British Gas brand image, showing empathy
  • Negotiation outcomes, with ability to communicate the process to the customer
  • Deal with first line complaints and knowing when to escalate.
  • Use networking skills to build and maintain strong working relationships with local engineers, the Police and Court staff, local authorities and meter readers
  • Represent British Gas as a professional witness in Court
  • Presenting facts clearly and with confidence
  • Apply British Gas values in all day to day activities.

Safety

  • Ensure the safety and environmental policies, guidelines and procedures are understood and deployed throughout the business.
  • Ensure health and safety objectives and targets are met. 

The Person

A specialist will work on their own, achieving and exceeding expected standards. Working both pro-actively and re-actively a Specialist manages their own performance. This includes planning their weekly activities to ensure maximum productivity, whilst ensuring compliance with both internal and external procedures.

A Specialist actively shares best practice and plays a key role in team meetings.

A Specialist has a good understanding of the wider industry, how to identify and deal with theft and imbalance situations, and has a good working knowledge of all the policies, procedures and systems used within the RPU.

Working Relationships

  • Effective networking with key Stakeholders across British Gas to increase the profile of the Revenue Protection Unit
  • Proactively manage relationships between British Gas, other industry organisations and local authorities
  • Day to day relationship with Revenue Protection Support Teams.
  • Day to day relationship with BGSM and National Grid engineers +C50

Skills, Knowledge & Expertise Knowledge and Qualifications Knowledge:

  • Understanding and experience of the energy industry from a technical and commercial perspective.
  • Understanding of the supply licence conditions relevant to theft of energy.
  • The ability to identify theft of gas and abstraction of electricity situations
  • The ability to communicate effectively at differing levels.

Essential Skills

  • Strategic thinking and decision making
  • Impact and influencing skills
  • Effective networking
  • Stakeholder management
  • Effective decision making
  • Strong planning and organisational skills
  • Communication
  • Conflict Handling Skills
  • Negotiation Skills
  • Interrogation skills to establish facts
  • Report writing skills
  • Full UK Driving Licence

At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap across the technology sector and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!

At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap across the technology sector and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!


PLEASE APPLY ONLINE by hitting the 'Apply' button.

Applications will ONLY be accepted via the ‘Apply’ button.

This role is being handled by the Centrica recruitment team and NO agency contact is required.

 

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Apply to this job.
Think you're the perfect candidate?
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Job ID: R0016404