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(CEN) ANALYST INTAKE DIGITAL STORES job in Monterrey at CEMEX

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(CEN) ANALYST INTAKE DIGITAL STORES at CEMEX

(CEN) ANALYST INTAKE DIGITAL STORES

CEMEX Monterrey, Nuevo Leon Full-Time
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Job Description

Gather and collaborate through research and feedback the detailed needs, processes, business rules and dataflows to successfully co-design and implement our digital model evolution.



Main Responsibilities

  • Understand and document internal needs that are provided by internal stakeholders (Sales Teams, Sales Backoffice, Inside Sales, BSO, Service Agents, P&IT) to deploy and evolve our digital model
  • Identify and approach local regulations and business rules updates
  • Recognize current local tools and practices in place to have a reference impact and change assessment to design and execute an action plan
  • Validate the data elements across the journey to have the optimum dataflow
  • Document business cases and use-cases scenarios
  • Design and evolve digital experiences


Position Challenges

  • Identify the criticality of model gaps
  • Maximize the value for our customer and CEMEX from prioritizing upgrades in the model
  • Effectively identify value-added actions on the journey vs nice-to-have items
  • Suggest the preliminary priority of evolution items
  • Ensure the level of detail needed for operative and tactical domains
  • Identify and compare patterns and exceptions subject to optimization
  • Project time management and follow-up on plan


Qualifications

  • Language Proficiency on English and Spanish. Desired on German and French
  • Bachelor or master’s degree on Computer Systems, Information Technologies, Engineer, Sales, Administration
  • At least 5 years of experience on commercial processes and customer experience in CEMEX or related industries
  • Microsoft Office, CRM, SAP, Power BI, Power Apps
  • Presentation skills and public speaking, team player, data driven, change management skills, critical and innovative thinking, research analysis, UX/UI standards, Lean and Agile methodologies, global perspectives understanding, time management


Internal/External Relations

INTERNAL: At Global and Regional level with: Commercial Development, Customer Experience, Sales/Commercial, BSO, P&IT

EXTERNAL: Consultants, vendors 



CEMEX Diversity and Inclusion Statement

At CEMEX, we recognize the diversity of the world in which we live and in which we do business. We respect diversity, we address the inclusion and non-discrimination of any talented person, regardless of gender, physical ability, age, sexual orientation, culture, ethnicity, religion, political affiliation, marital status, pregnancy / maternity / paternity and nationality. We promote a culture of equity for the construction of a sustainable business and the well-being and development of CEMEX employees.

 

Recommended Skills

  • Administration
  • Agile Methodology
  • Change Management
  • Customer Experience
  • Customer Relationship Management
  • Data Streaming
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Job ID: 819113801