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Customer Engagement Lead at Emerson

Customer Engagement Lead

Emerson Houston/Texas, TX Full Time
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If you are a professional looking for a great opportunity to grow, develop and expand your skills professionally, Emerson has an exciting must-see opportunity for you!  We are looking for a Customer Engagement Lead based at one of our Houston Texas locations.  In this role you will be involved and exposed to projects supporting Emerson’s flow systems, known for being best-in-class performance and ease-of-operation by oil and gas companies worldwide.

AS A Customer Engagement Lead YOU WILL: 

The Customer Engagement Lead is the local interface to the customer, working strategically and proactively with the customer to ensure the project is executing accurately, on time and is fully aware of overall health of the project.  Most importantly, in this role your proactive engagement with the customer is intended to get ahead of any potential issues or challenges experienced by the project team or customer and to arrest or escalate as appropriate.  You will work at the direction of the project manager acting as an extension of the project manager and execution team. You will also be responsible for working directly with the project manager to ensure the trade order location finances, EAC updates and rolling forecasts align with the project execution.  The functions of this role will often vary from project to project depending upon the customer and the time constraints when working across multiple time zones and differing languages.

Who you are:

You carefully consider all relevant factors and use appropriate decision-making criteria and principles.  You seek ways to improve processes, from small tweaks to complete reengineering. You effectively communicate in various settings: one-on-one, small, and large groups, or among diverse styles and position levels.  You evaluate pros and cons, risks, and benefits of different solution options.  You build and deliver solutions that meet customer expectations


  • Degree in Engineering is required
  • 10 years of professional experience, specifically with Analytical Process Gas, Liquid & Gas Custody Transfer Metering, or relevant experience
  • Good knowledge of Oil & Gas industry equipment, instruments, piping, and structural work
  • Solid people management skills with excellent communication and interpersonal skills across all levels.
  • Strong leadership, organizational and planning skills.
  • Knowledge of commercial and financial issues.
  • Excellent analytical skills and results oriented.
  • Decisive, drive and ability to deliver effective, innovative solutions.
  • Proven skills in the use of project tools (such as MS Project) and techniques.
  • Able to interact positively with stakeholders from various countries, recognizing and adapting to the cultural differences that exist.
  • Flexibility to work non-standard hours when meeting project deadlines
  • Willing to travel 5-10% of the time when needed.
  • Legal authorization to work in the United States


  • Engineering degree in Instrumentation, Electrical, Electronics, Chemical, Mechanical, Control or Computer Engineering is preferred.
  • Experience in process control industry and project management, with at least 5 years in managing concurrent projects of flow and quality engineered solutions scope
  • PMP Certification
  • Good knowledge in application of various types of meters for gas & liquids measurement, good working knowledge of ASME, ANSI, API, API MPMS, ISO & other industry standards related to Oil and Gas measurement services

Flexible Work Schedule – Remote Work Option
This role has the flexibility of a remote work option up to three days a week. Our teams work together to ensure our chosen work schedules enable our creativity and productivity as we serve the needs of our customers.

[ Link removed ]  

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: We drive innovation that makes the world healthier, safer, smarter, and more sustainable. We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this Purpose to life while competing and leading in a global economy. Our training programs focus on end-to-end development, from onboarding through senior leadership.

Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress. [ Link removed ]

Flexible and competitive benefits plans offer you the right options to meet your individual and family needs: medical insurance plans, dental and vision coverage, 401(k), tuition reimbursement and more. We also provide you flexible time-off plans, including paid parental leave, vacation, and holiday leave.

Our Commitment to Diversity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their experiences and perspectives – and that reflects the world around us. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our [ Link removed ]  and [ Link removed ] .

Work Authorization

Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [ Link removed ] .  

Emerson is a leading global technology, software and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.
Our Automation Solutions business helps process, hybrid and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs. Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.
We help customers in the world’s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation.
Our Causes – Planet, Humanity, Champion, Inclusion and Future – shape, define and fuel Emerson’s culture while inspiring our innovative spirit and driving our focus.
Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or recently received your MBA degree, you’ll find opportunities with us. Join our team and start your journey today!
No calls or agencies please. 

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Job ID: 21008135