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Consultant, User Experience Designer, Deloitte Digital, Consulting job in London at Deloitte

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Consultant, User Experience Designer, Deloitte Digital, Consulting at Deloitte

Consultant, User Experience Designer, Deloitte Digital, Consulting

Deloitte London, Greater London Full Time
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Part Business. Part Creative. Part Technology. One hundred per cent digital. At Deloitte Digital, we connect creativity with technology for business. Bringing empathy, ideas, and experience into digital transformation. Together with all of Deloitte, we create connections across the breadth of our people, organisation, and ecosystems to make an impact that matters to our clients and to society. We’re a new type of creative digital consultancy that fuses strategy, tech and design to identify where businesses need to be, then get them there. Fast. Want to help us shape the future? We’re looking for experienced practitioners from a consulting, design, tech or business background who can show our clients what’s next, then work with our mixed-discipline team to make it happen.

As part of our Consultancy practice, your career with Deloitte Digital can take multiple paths. Including: customer and channel strategy, customer experience design, designing new service capabilities and operations, mobile, online and contact centre technology solutions, and related technology and operational change programmes.

We embrace the strengths of diverse talent within our team. You may have a brilliant mind, be a confident communicator or a nerd for all things digital, or you may have an impeccable business instinct, a collaborative outlook and a flair for big ideas
We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us.

Are you looking to return to the workplace after an extended career break?
For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of 2 years or more. If this is relevant for you, just let your recruiter know when you make your application.

Your role
Producing innovative and inspiring client outcomes across the spectrum of UX projects, you must be innovative, quick to adapt, have strong understanding of the end to end UX design process, coupled with experience in delivering UX design and eagerness to continually learn new digital technologies.

You’ll work closely with our clients to understand their business requirements in the broader context of their digital strategy and advocate for the customer by developing intuitive interactions and easy-to-use interfaces. You will collaborate with amazing digital experts across disciplines including but not limited to Experience Strategists, Researchers, UX Designers, Creative Designers, Business Analysts and Engineers to deliver industry leading experiences across a broad range of products and services.

Taking a user-centric approach, you’ll be responsible driving Deloitte Digital’s user experience approach on client projects as well as across Deloitte, collaborating with amazing experts across disciplines to innovate and solve some of the most exciting problems for our clients. You will:

•Apply a design-led approach to solve client problems
•Collaborate with amazing digital experts across disciplines to innovate and solve some of the most exciting problems for our clients
•Create high quality UX deliverables which deliver on project outcomes, including:
•Creating user interface designs and interactive prototypes across mobile, tablet and desktop
•Developing wireframes and functional specifications
•Designing information architecture
•Assisting developing personas, scenarios and customer experience maps
•Understanding outputs from user and stakeholder research, synthesizing understanding of analysis and user insight to shape UX design concepts, deliverables and outcomes
•Designing & running workshops and co-creation sessions
•Reviewing existing systems and processes to identify UX issues and develop UX recommendations
•Assist in the scoping and planning UX projects, either as standalone or as part of a wider project under the review of the team lead, including selection of the most appropriate and up-to-date tools and techniques
•Contribute to on-going enhancements of the Deloitte Digital UX methodologies, always looking to improve your knowledge of UX and digital technology.
•Monitor and have knowledge of wider industry UX trends and relevant technology trends.
•Work effectively in diverse teams within an inclusive team culture where people are recognised for their contribution.

Your work, your choice
At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you.

Through our studios spread across the globe, we help our clients imagine, deliver and run the future, through from customer research right through to implementation. And we love doing it.

Based in our studio in the Gasworks, we focus on developing cool and disruptive Web and Mobile solutions for our clients, some of the biggest brands in the UK. There's a really good team here and the craic is pretty good, it's fun, and we get to play with the latest technology. You will also have a chance to work with clients throughout Europe and beyond.
Work pattern:
This is a permanent contract opportunity. The role can be worked on a full-time basis.
Our team members work a variety of agile working patterns. Tell us what arrangement works for you and we’ll try to accommodate.

Your professional experience
Overall, you’re an ideas person and problem solver as well as a hands-on doer – that’s important. And you know it takes a mix of people to do amazing work, so you love collaborating with and learning from people with different skills, backgrounds and perspectives. If you have an interesting or unusual mix of skills yourself, even better.

We’re looking for people who are natural initiative-takers who bring out the best in others, are brilliant listeners and can grow our business without compromising standards, integrity or culture.

You’ll be an ace at what you do, with a passion for digital, keen business instincts and an eye for emerging trends and behaviours.

•Experience of UX Design, either in business or consulting
•A passion for thinking innovatively and creating intuitive and easy to use interfaces that delight end users and that solve business problems
•A strong portfolio to demonstrate your UX design experience and abilities
•Strong understanding of and familiarity with the end to end UX design process, user-centred design and UX principles
•The ability to get your hands on with UX design and prototyping tools (i.e. Sketch, Axure or similar)
•Experience in developing rapid prototypes
•Familiarity with UX trends and methodologies
•Ability to effectively prioritise and plan workload to meet deadlines
•A desire to contribute to the broader success of the Experience Design team
•A good graduate degree (First or Upper Second), along with the right to live & work in the UK

•A varied background in one or more areas such as strategy, user research, business analysis, visual design, creative or front-end development.
•Experience of successful client delivery and engagement
Experience in designing, planning and facilitating user research
Conducting customer research and facilitating usability testing
Documenting user research findings and presenting concepts to senior client stakeholders
Strong conceptual and information design skills
•Expertise in reviewing existing systems and processes to identify UX issues and develop UX recommendations
•Experience in designing, leading and facilitating workshops or co-creation sessions


Recommended Skills

Usability Testing
Information Architecture
Persona (User Experience)
User Experience
Graphic Design

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Job ID: 411e0e49e6c8