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1st Line IT Support Engineer | Award-Winning, Professional Services Business job in Walsall at Michael Page

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1st Line IT Support Engineer | Award-Winning, Professional Services Business at Michael Page

1st Line IT Support Engineer | Award-Winning, Professional Services Business

Michael Page Walsall, West Midlands Full Time
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  • As the 1st Line IT Support Engineer, you will join a talented team, working closely together to provide expert IT Support to the business end users.
  • The role will be a good mix of remote working, as well as an opportunity to work with your teammates at the West Midlands head office, so you should be based locally to Walsall.
  • The company is rapidly-expanding, with offices across the UK, and a busy IT Service Desk that handles approx. 150 tickets per day.
  • You will work as part of the team, offering 1st Line Support to end users on a range of areas, including Windows 10 troubleshooting, Active Directory password resets and basic Office365 support of issues covering Teams, SharePoint etc.
  • The IT function is all in-house, so you will have outstanding opportunities to progress and build a career, into areas such as 2nd Line, Field Support, Infrastructure and IT Management.
  • This is not a 'log-and-flog' IT Support role, as you will be responsible for technical resolutions where necessary, before escalating to 2nd Line where required.
  • The Successful Applicant

    As the successful candidate for the 1st Line IT Support Engineer vacancy, you will have at least 1 year's experience in:

  • A 1st Line IT Support / Service Desk Analyst capacity, dealing with troubleshooting of IT support tickets.
  • Windows 10.
  • Active Directory.
  • Office365.
  • Basic hardware break-fix.
  • What's on Offer

    £20,000 - £22,000 Starting Salary + Corporate Benefits.

     

    Recommended Skills

    Office365
    Microsoft Share Point
    Information Technology
    Service Desk

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    Job ID: f312e227e592