As the 1st Line IT Support Engineer, you will join a talented team, working closely together to provide expert IT Support to the business end users. The role will be a good mix of remote working, as well as an opportunity to work with your teammates at the West Midlands head office, so you should be based locally to Walsall. The company is rapidly-expanding, with offices across the UK, and a busy IT Service Desk that handles approx. 150 tickets per day. You will work as part of the team, offering 1st Line Support to end users on a range of areas, including Windows 10 troubleshooting, Active Directory password resets and basic Office365 support of issues covering Teams, SharePoint etc. The IT function is all in-house, so you will have outstanding opportunities to progress and build a career, into areas such as 2nd Line, Field Support, Infrastructure and IT Management. This is not a 'log-and-flog' IT Support role, as you will be responsible for technical resolutions where necessary, before escalating to 2nd Line where required.
The Successful Applicant
As the successful candidate for the 1st Line IT Support Engineer vacancy, you will have at least 1 year's experience in: A 1st Line IT Support / Service Desk Analyst capacity, dealing with troubleshooting of IT support tickets. Windows 10. Active Directory. Office365. Basic hardware break-fix.
What's on Offer
£20,000 - £22,000 Starting Salary + Corporate Benefits.
Microsoft Share Point