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Operations and Inventory Coordinator at Shell

Operations and Inventory Coordinator

Shell Krakow, PL Full-Time
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The Role

Deliver your operations activities perfectly so that you leave no dollar on the table and you create high levels of customer and frontline staff satisfaction.

As key member of the UK operations team, you will be working closely with road transport haulers, sales and technical staff to deliver best in class business and customers service. You will solve day to day operational challenges with a customer centric mindset, ensure business needs are met in full and in a timely manner first time every time as well as create additional value by continuously reviewing your job to identify and unlock customer experience and margin improvement opportunities.

Principal accountabilities:

  • First line of support to customers.

  • Customer invoicing/invoice accuracy.

  • Intraday control of order capture systems and confirm orders are correctly created - trouble shoot.

  • Manage Temporary Delivery tickets resolution.

  • Balance orders and goods issues and stocks daily – weekly – and monthly.

  • Manage sales credits and debits as required.

  • End to End Services, Purchasing.

  • Special Customer Materials Order capture.

  • Special Materials Inventory management and re-order.

  • Support road transport service providers with problem solving.

  • Ad Hoc support to UK commercial and technical teams.


Fluent English Language skills

German Language -advanced/communicative skills would be advantageous

Broad SAP experience and or similar ERP systems experience

Customer facing skills - willing to go the extra mile to deliver satisfaction.

Road logistics and / or sales order processing including billing experience

Supply chain management - Inventory/stock accounting knowledge

Continuous Improvement and complex technical problem solving skills


• Specialities is a fast growing and evolving business. Therefore curiosity, ability to embrace change and drive for continuous improvement are key attributes for a successful candidate.

• This role experiences periods of intense activity (month end) which are tightly time bound and critical to business operations.

Seasonal business, therefore service hours May-Oct
09:00 - 18:00 in shifts (early/late service)

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Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.


Recommended skills

Inventory Management
Order Processing
Customer Experience
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Job ID: R2803