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Service Support Coordinator job in Brentwood at Revision Energy

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Service Support Coordinator at Revision Energy

Service Support Coordinator

Revision Energy Brentwood, NH Full-Time
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ReVision Energy is looking for a Service Support Coordinator to join our growing Service team. This position will be based out of our Brentwood NH location and will require time in the Branch. 

ABOUT REVISION:  

ReVision Energy was founded in 2003 by two solar geeks in a garage and has grown to over 300 employee-owners spread across our physical locations in Maine, New Hampshire, and Massachusetts. Our offerings of products have grown to include solar panels, battery backup systems, electric vehicle infrastructure, heat pumps, and water heating equipment.  

As a 100% employee-owned company and a Certified B Corp, ReVision Energy is on a mission to lead our community in solving the environmental problems caused by fossil fuels while alleviating economic and social injustice.  

ReVision Energy is an equal opportunity employer dedicated to creating an inclusive culture where employees from diverse backgrounds can thrive and support our mission. Our recruitment team looks at the whole picture;  personal, professional, and non-traditional experience, as well as community involvement. 

The safety, health, and well-being of our co-owners and our communities is of primary importance. We have implemented additional measures to assure that those we work and share spaces with adhere to COVID and general safety best practices

GENERAL DESCRIPTION:
The Service Support Coordinator role is responsible for coordinating and scheduling service work with customers and technicians. This role will support both the Customer Care team with service inquiries, as well as Field Service technicians with organizing and coordinating to deliver legendary customer service.

RESPONSIBILITIES (include but are not limited to):

  • Respond to service calls in a reasonable time frame via email and phone
  • Work remotely with customers to respond to their Electrical and Thermal service issues
  • Troubleshoot with customers to address their concerns
  • Create and update service call records in customer database
  • Provide estimates and warranty details to customers regarding repair work
  • Escalate service inquiries to manufacturer support and troubleshoot to best address the issues
  • Schedule service visits efficiently and within a reasonable timeframe
  • Work closely with Service team, branch operations, and warehouse team to respond to and resolve service calls

QUALIFICATIONS (required)

  • Highly organized & have ability to multi-task and set priorities
  • Strong competence with common computer programs including Excel, Word, e mail and web based applications
  • Excellent teamwork skills and ability to foster a positive team environment
  • Effectively coordinate and communicate with others (customers and coworkers)
  • Ability to succeed in a fast paced, community environment
  • Ability to produce significant output with minimal waste and focus on efficiency
  • Strong teamwork mindset, cooperating with team members and supervisors to establish collaborative working relationships
  • Expects personal performance to be nothing short of the best
  • Adjusts quickly to changing priorities and conditions. Copes with change and able to be flexible,
    with a sense of humor
  • Acts without being told what to do. Brings new ideas to process and procedures
    ADDITIONAL QUALIFICATIONS (desired but not required)
  • Competence in design of electrical and thermal systems including plumbing, electrical, controls and component specification
  • NABCEP certification
Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at [ Link removed ]

Equal Opportunity Employer, including disabled and veterans.

If you want to view the EEO is the Law poster, please choose your language: [ Link removed ] – [ Link removed ] – [ Link removed ] - [ Link removed ]

If you want to view the EEO is the Law Supplement poster, please choose your language: [ Link removed ] – [ Link removed ] – [ Link removed ]

If you want to view the Pay Transparency Policy Statement, please click the link: URL blocked - click to apply

 

Recommended Skills

  • Communication
  • Customer Service
  • Databases
  • Field Service Management
  • Friendliness
  • Microsoft Excel
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Job ID: 723983