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Deputy General Manager - Expert Support Specialist - cloud applications job in Bengaluru at Schneider Electric

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Deputy General Manager - Expert Support Specialist - cloud applications at Schneider Electric

Deputy General Manager - Expert Support Specialist - cloud applications

Schneider Electric Bengaluru, Karnataka Full-Time
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Profile:

  • Dynamic leader with fair knowledge of CCC process in Schneider
  • Experience of working 3 years in CCC at L2 or L3 levels in SW / Systems offers
  • Overall experience of 5 years in SW tools connected to Electrical application / Similar
  • Fair knowledge on Configuring, Designing & Final acceptance testing of LV Electrical Systems for multiple segments
  • Skills to work with multicultural teams
  • Adaptability to work on different time zones
  • Able to influence and negotiate “process changes & adaptations”
  • Generate disruptive ideas in the way we support customers (small to GSA’s)
  • Leverage technology advancement in providing innovative solutions in customer support process

Roles Key Objective:

  • Offers: EcoStruxure Power commissioning (EPC desktop & Mobile)
  • Manage System cases in bFO with 2 key goals
    • Reduce Time to resolution of System cases & solutions by clear analysis than trial basis.
    • Better customer satisfaction by enhancing robustness of solution addressing each component involved and ensuring issues does not repeat.
  • Define Hyper care & Normal support processes for Solutions & Systems we roll out as part of EcoStruxure Power deployment
  • Blueprint for country CCC organization development by assessing gaps in country CCC’s knowledge & staffing.
  • Drive & deploy the blueprint in steps.
  • Define a road map on introducing innovative / disruptive ideas for system support & deploy in steps.
  • Meet corporate CCC’s administrative & process deliveries
  • Define & deploy clear & effective System support dashboard (relevant parameters & targets).
  • Work closely with other EcoStruxure tech support leaders / community to leverage best practices & Integrate our offers

Location: Bengaluru, India, Full time

Reporting: CS&Q VP for EcoStruxure Power

Strongly connected to:

  • EcoStruxure deployment leaders
  • LoB Tech support managers / leaders
  • Country CCC managers
  • Corporate CCC staff
  • EcoStruxure Power project managers, PQL’s & OQL’s
  • Components that constructs for ESXP systems

 

Recommended Skills

  • Adaptability
  • Administration
  • Blueprinting
  • Customer Satisfaction
  • Customer Service
  • Diversity Awareness
Apply to this job.
Think you're the perfect candidate?
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Job ID: 007WNY