System Analyst - Retail operations advisor job in Bengaluru at Brunel Energy Holding BV

We’re hiring for System Analyst-Retail operation Advisorfor one of our Leading MNC in Oil and Gas to join their growing team. This position is based out in Bangalore.

• Bachelor’s degree in IT or business customer service background with 60% & above or equivalent CGPA;
• Minimum 3 years of IT related experience in customer service (Service Desk or Help Desk) background;
• Minimum 1 year of experience in running managed service provider operations;
• Project Management or transition management experience is required;
• Account / Vendor Management skills - interaction with external parties and internal senior IT or business customers expected;
• Experience in supporting global operations environment;
• Understanding of business controls;
• Strong customer service skills and a desire to help people with technical problems;
• Ability to work closely with peers and other IT support staff;
• Excellent analytical and problem-solving skills;
• Strong communications skills - verbal and written English;
• Strong conflict resolution skills;
• Strong leadership skills;
• Ability to coordinate day to day tasks of self and others;
• Ability to manage work in short to medium term timeline;
• Ability to adapt to rapid changes;
• Willing to work in 4.00 PM - 1.00 AM IST shift.

• Quality & Training management;
• Managing technical help desk;
• ​Incident/Outage management;
• Customer experience enhancement;
• Excellent English communication;
• Analytical thinking.

Why work with Brunel? We are proud to offer exciting career opportunities from over 100+ offices across 40+ countries. Advancing your career takes time and effort – let us match you to your ideal position.

Brunel India Private Limited, a subsidiary of Brunel Holding Group Company (Brunel Intl. N.V.) a registered company in the Netherlands with over 12,000+ specialists in 100+ offices across 40+ countries. The Energy Division of Brunel Group comprehensively provides manpower services for Oil & Gas (Upstream, Downstream), Renewables, Power, Mining & Resources, Civil Engineering, Automotive, Rail, Life Sciences, Finance, Legal and ICT. Our core services are Contract Hire, Direct Hire, Offshore Recruitment and Pay Rolling services for major OPCs and EPCs contractors.