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System Analyst - Retail operations advisor job in Bengaluru at Brunel Energy Holding BV

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System Analyst - Retail operations advisor at Brunel Energy Holding BV

System Analyst - Retail operations advisor

Brunel Energy Holding BV Bengaluru, Karnataka Full-Time


About this role: System Analyst - Retail operations advisor

We’re hiring for System Analyst-Retail operation Advisorfor one of our Leading MNC in Oil and Gas to join their growing team. This position is based out in Bangalore.

  • Bachelor’s degree in IT or business customer service background with 60% & above or equivalent CGPA;
  • Minimum 3 years of IT related experience in customer service (Service Desk or Help Desk) background;
  • Minimum 1 year of experience in running managed service provider operations;
  • Project Management or transition management experience is required;
  • Account / Vendor Management skills - interaction with external parties and internal senior IT or business customers expected;
  • Experience in supporting global operations environment;
  • Understanding of business controls;
  • Strong customer service skills and a desire to help people with technical problems;
  • Ability to work closely with peers and other IT support staff;
  • Excellent analytical and problem-solving skills;
  • Strong communications skills - verbal and written English;
  • Strong conflict resolution skills;
  • Strong leadership skills;
  • Ability to coordinate day to day tasks of self and others;
  • Ability to manage work in short to medium term timeline;
  • Ability to adapt to rapid changes;
  • Willing to work in 4.00 PM - 1.00 AM IST shift.


    What you need to bring:

    • Quality & Training management;
    • Managing technical help desk;
    • ​Incident/Outage management;
    • Customer experience enhancement;
    • Excellent English communication;
    • Analytical thinking.


    Benefits:

    Why work with Brunel? We are proud to offer exciting career opportunities from over 100+ offices across 40+ countries. Advancing your career takes time and effort – let us match you to your ideal position.



    Anything Else?



    Anything Else?

    Brunel India Private Limited, a subsidiary of Brunel Holding Group Company (Brunel Intl. N.V.) a registered company in the Netherlands with over 12,000+ specialists in 100+ offices across 40+ countries. The Energy Division of Brunel Group comprehensively provides manpower services for Oil & Gas (Upstream, Downstream), Renewables, Power, Mining & Resources, Civil Engineering, Automotive, Rail, Life Sciences, Finance, Legal and ICT. Our core services are Contract Hire, Direct Hire, Offshore Recruitment and Pay Rolling services for major OPCs and EPCs contractors.

     

    Recommended Skills

    • Adaptability
    • Analytical
    • Change Management
    • Communication
    • Conflict Resolution
    • Customer Experience
    Apply to this job.
    Think you're the perfect candidate?

    Job ID: PUB386477