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**HR Shared Services Support Specialist job in Manila at Maxeon

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**HR Shared Services Support Specialist at Maxeon

**HR Shared Services Support Specialist

Maxeon FAB4, Philippines (SPF4) Full-Time
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Maxeon Solar Technologies is a global leader in solar innovation. Built from 35 years of boundary-pushing solar innovation, Maxeon designs, manufactures and sells industry-leading SunPower branded solar products. Maxeon is Powering Positive Change TM every day with a brilliant, passionate, and driven team of more than 5,000 people globally. We hold ourselves to a higher standard, striving for the highest integrity, safety, and quality. We thrive together as a global team, embracing our diverse backgrounds to make a positive impact on the world. 



The HR Shared Services Support Specialist serves as primary support for manager and employee inquiries related to HR offerings, Policies, procedures, system processes, guidance, and programs. The HR Shared Services Specialist reports to the HR Technology and Shared Services Team Lead.


HR Service Desk

  • Manage AskHR for Global Shared Services
  • Develop and maintain effective relationships, and provide guidance and value-added solutions that contribute to clients’ success and growth of the business
  • Manage Service Now Monitoring
  • Assigning and escalation of tickets to SMEs, COEs, and product owners
  • Responds and accommodate calls for employment verification
  • Research and Customer Follow-up. Pulling of SOP needed to properly respond to questions.
  • Daily monitoring of ticket statuses and preparation of tickets matrices
  • Document HRSS actions by completing forms, reports, logs, matrices, and records
  • Ensures job aids, MOPs, and related references are available and up to date

Comp Module Support

  • Perform offer approvals in recruiting
  • Re-routing and editing of offer approvals
  • Generate Offer Letters for the following – New Hires Job Offers, Promotion Letters, Lateral Transfers, Supplementary and Acknowledgement Letters
  • Manage Comp modules’ support resolutions
  • Support Towers Watson Survey Preparation
  • Facilitate Compensation orientation with Maxeon Leaders
  • Set-up compensation reports as required

Recruiting Module Support

  • APAC Requisition Management
  • Talent Pipeline Administration
  • Supporting Recruiters in the completion of recruitment processes
  • Generate RM reports to support business reporting needs

Employee Central and Grid Support

  • Employee Central and reporting
  • Proxy Management
  • Admin Center Functions
  • Time-off monitoring and data analysis
  • PTO balances tracking and adjustments
  • Maintenance of Employee Services and Global Benefits Page.


  • Bachelor’s degree in any major preferred
  • Minimum of 1-year related business and/or HR shared services experience
  • HR knowledge/experience strongly preferred
  • Use of the following HRIS tools is required: Success Factors, Oracle, Service Now, and Microsoft Office
  • Previous Case Management experience preferred
  • Excellent Customer Service Skills and Customer mindset a must (at least 2 years prior relevant experience)
  • Able to work in the rotational shift to support Global Maxeon Shared Services
  • Strong attention to detail as accuracy is critical
  • High integrity, sound judgment, and discretion regarding the handling of confidential information
  • Experience supporting Americas, Europe, and Asia Pacific employee bases
  • Excellent interpersonal skills with a high degree of tact and diplomacy
  • Excellent verbal and written communication skills
  • Highly self-motivated, self-starter with the ability to work independently and prioritize workload
  • Effective listening skills/demonstrate patience with the ability to empathize and understand where employees are coming from

Equal Employment Opportunity

The Company is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by national, federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.


Recommended Skills

  • Active Listening
  • Administration
  • Attention To Detail
  • Case Management
  • Communication
  • Confidentiality
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Job ID: 88222