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Sales Operations Analyst job in Boston at Blue Wave

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Sales Operations Analyst at Blue Wave

Sales Operations Analyst

Blue Wave Boston, MA Full-Time

Description

Perch Energy is a whole new kind of energy company focused on providing and promoting more access to green and affordable energy for all. We believe business can and should be a force for good. Perch Energy was recently spun out of BlueWave Solar and is in the midst of building our own Company while scaling our Community Solar offering and releasing other exciting products to help people access clean, green energy.

Perch Energy has an immediate opening for a Sales Operations Analyst reporting to the VP of Sales. With direct handling of the customer acquisition process and an emphasis on enrollment and contract processing, you will onboard Sales Partners and assist in the management of customer applications. Your role focuses on identifying how to improve the customer acquisition process and equip Sales Partners with the necessary tools to educate customers on the community solar product. The role covers customer enrollment, managing partner commission payments, and using data to identify sales trends across multiple partners, utility territories, and solar projects. The ideal candidate is motivated, driven, dependable, and thrives in a fast-paced, team-oriented environment.

 Duties & Responsibilities

  • Process and underwrite customer contracts according to state, utility, and client requirements according to company metrics
  • Prioritize project fulfillment needs and assign deal flow to projects to ensure on-time fill rates 
  • Create and drive structured customer data auditing to ensure maintained accuracy and completion of data in CRM
  • Research channel commission, billing, and enrollment inquiries and coordinate with appropriate departments for resolution
  • Triage and manage incoming partner requests and inquiries regarding the community solar subscription program
  • Support Sales leaders in operationalizing sales-related tasks
  • Provide sales channels with daily reporting to socialize churned and rejected customers, enrolled customers, and commission reports
  • Participate in the review of sales channel commission reports to ensure accuracy and payment timeliness
  • Create cases or tickets to resolve sales channel and customer-related issues
  • Create sustainable processes to increase efficiency in customer contract underwriting, and maintain updated process documents over time
  • Support the overall objectives of the company, and especially the sales organization, to ensure the success of the individual manager, the team, and the company 
  • Ad hoc processes upon request

Requirements

Skills and Qualifications

  • 2+ years of operations experience
  • Prior enrollment or contract processing experience
  • Knowledge of Salesforce or other CRM a plus but not required
  • Strong oral and written communication skills
  • Strong attention to detail
  • Excellent interpersonal skills
  • Proficient with Excel, MS Word, PowerPoint, etc. 

What does it mean to be a Percher?

It means you want a day job that makes a difference—and you’re all in on building extraordinary products that get us there. It means you think big. Act fast. Assume value. And it means you can count on us to look out for you while you do it—in a place you can find your tribe.

Benefits that help you live your best life

Looking out for you means looking out for the whole person you are—from health and financial wellbeing to awesome benefits for work-life balance.

  • Medical, dental & vision—stay healthy and perceptive
  • Stock options & 401K— prepare for the future
  • Life insurance, short and long-term disability—plan for the unexpected
  • Health savings account (HSA) match—get pre-tax saving coverage
  • Unlimited paid time off—take time to fuel up

Perch is proud to be an Equal Employment Opportunity (EEO) employer. We are committed to creating a diverse and inclusive workplace and will do so by actively seeking to hire and promote diverse individuals throughout the company. Providing equal employment opportunities to all employees and applicants for employment is critical to our identity and we do not discriminate on the basis of race, color, religion, religious creed, national origin, ancestry, sex, age, handicap (disability), sexual orientation, gender identity/ or expression, genetics, veteran status, marital status, pregnancy or pregnancy-related condition, military status or obligation, or other protected status, in accordance with applicable federal, state and local laws.

 

Recommended Skills

  • Attention To Detail
  • Auditing
  • Billing
  • Communication
  • Customer Acquisition
  • Customer Relationship Management
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Job ID: 1251441