Technical Support and Sales Team job in Peterlee at Seaward Electronic Ltd

• Member of the direct sales team to maximise sales opportunities from the sales process.
• To provide customers with world class pre sales and after sales advice and support on a range of products.
• Support sales team colleagues (internal and external teams) and sales channel partners, to maximise opportunities involved in the selling process.
• To contribute to the commercial team sales targets.

• Providing on after-sales support services and tier 1 technical back up as required.
• Providing pre-sales technical assistance and product education.
• Managing a post sales ticket based technical support process to support customer technical enquires/questions.
• Supporting customers who might benefit from company products or services and maximising customer potential.
• Developing long-term relationships with customers, through managing and interpreting their requirements.
• Assisting customers with the selection of a product or service best satisfies their needs in terms of quality, price and delivery.
• Participating in all product training and keeping up to date with our products technically.
• Delivering product presentations and demonstrating how a product meets customer needs.
• Working closely and support other members of the sales team and other technical experts as internal customers.
• Completion of all administrative tasks effectively and efficiently.

• Customer support/ response time targets.

• Contribution to the lead management system completion targets
• Contribution to team based sales targets as appropriate

•       Possesses expertise acquired from a sector relevant to the company product range.

•       Proven track record in a sales / selling environment.

•       Strong verbal /written communication skills are essential, with a good telephone manner.

•       Ability to make judgement calls based on sound business skills.

•       Ability to self-manage as part of a team, and have strong organisational skills.

•       Experience at working in a customer service role within a KPI driven environment.

•       Team Player, working with internal and external staff and partners at all levels

•       Very good IT skills including MS office and CRM/ Social media awareness.

•       Flexibility and able to adapt to change.

•       Speak fluent English.

•       Foreign language skills may be an advantage.

A Further Education Qualification (HND or above) is desirable but not essential in an appropriate field. Qualifications may be in: electronic engineering, physics, biomedical.

A Further Education Qualification (HND or above) is desirable but not essential in an appropriate field. Qualifications may be in: electronic engineering, physics, biomedical.