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Technical Support and Sales Team job in Peterlee at Seaward Electronic Ltd

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Technical Support and Sales Team at Seaward Electronic Ltd

Technical Support and Sales Team

Seaward Electronic Ltd Peterlee, Durham Full-Time
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Job Purpose

  • Member of the direct sales team to maximise sales opportunities from the sales process.
  • To provide customers with world class pre sales and after sales advice and support on a range of products.
  • Support sales team colleagues (internal and external teams) and sales channel partners, to maximise opportunities involved in the selling process.
  • To contribute to the commercial team sales targets.


Responsibilities

  • Providing on after-sales support services and tier 1 technical back up as required.
  • Providing pre-sales technical assistance and product education.
  • Managing a post sales ticket based technical support process to support customer technical enquires/questions.
  • Supporting customers who might benefit from company products or services and maximising customer potential.
  • Developing long-term relationships with customers, through managing and interpreting their requirements.
  • Assisting customers with the selection of a product or service best satisfies their needs in terms of quality, price and delivery.
  • Participating in all product training and keeping up to date with our products technically.
  • Delivering product presentations and demonstrating how a product meets customer needs.
  • Working closely and support other members of the sales team and other technical experts as internal customers.
  • Completion of all administrative tasks effectively and efficiently.


KPIs

  • Customer support/ response time targets.
  • Contribution to the lead management system completion targets
  • Contribution to team based sales targets as appropriate



Knowledge, Skills, and Experience Required

•       Possesses expertise acquired from a sector relevant to the company product range.

•       Proven track record in a sales / selling environment.

•       Strong verbal /written communication skills are essential, with a good telephone manner.

•       Ability to make judgement calls based on sound business skills.

•       Ability to self-manage as part of a team, and have strong organisational skills.

•       Experience at working in a customer service role within a KPI driven environment.

•       Team Player, working with internal and external staff and partners at all levels

•       Very good IT skills including MS office and CRM/ Social media awareness.

•       Flexibility and able to adapt to change.

•       Speak fluent English.

•       Foreign language skills may be an advantage.

A Further Education Qualification (HND or above) is desirable but not essential in an appropriate field. Qualifications may be in: electronic engineering, physics, biomedical.



Qualifications

A Further Education Qualification (HND or above) is desirable but not essential in an appropriate field. Qualifications may be in: electronic engineering, physics, biomedical.


 

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Job ID: 622075da785e0