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Application Engineer at Emerson Middle East & Africa

Application Engineer

Emerson Middle East & Africa Melbourne, Victoria, Victoria Full-Time
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Emerson's portfolio of measurement instrumentation products - the broadest range of measurement and analytical technologies for process clarity and insight.

Based in Bayswater in Melbourne's Eastern Suburbs, we have a vacancy for an Application Engineer will maximise technical sales competence by providing consultative technical support & application assistance to our Field Sales Engineers, Internal Support Teams and customers throughout South East Australia.

Technical

  • Work with business unit leadership on training material development, implementation and delivery as required
  • Provide technical leadership and technical skill development to internal customer support team for region or country as required
  • Identify technical gaps that require development throughout the team
  • Provide technical leadership and technical skill development to sales team in the region as required
  • Host customer inspections (as required) to ensure product conformance to customers agreed specifications.
  • Ensure more complex or special requirements (Tier 2 & above) are technically and commercially suitable
  • Training on MyEmerson website & technical capabilities within.
  • Provide consultative technical advice on product suitability for customer’s applications via telephone/e-mail/video/in person.

Customer Support

  • Utilisation of CRMOD for tasks and to enable supporting functions related to complex applications.
  • To investigate additional sales opportunities with customers utilising HDS, Digital Transformation platforms and other initiative programs.
  • Ensure technical assistance is provided to customers, sales team and internal support teams in an efficient, professional manner.
  • Delivery and support of training sessions as required.
  • Work with customers and Field Sales Engineers to arrange regular customer site / Face to Face meetings focusing on difficult industry applications.
  • Support customers and service team with difficult applications pre-sale and postsale as required.

Sales and Administration

  • Escalate any customer order concerns to Customer Liaison Specialist
  • Ensure customer non-compliance concerns and complaints are reported and escalated via ANZ Quality process
  • Drive the use of MANZAT for quotations and Customer Support where practical
  • Identify customer accounts that have potential for Customer Agreement development or suitability for competitive displacement programs.
  • Assist and drive Competitive Displacement & Industry Programs
  • Engage in critical quotations and pursuits as required

Health, Safety and Environmental Requirements

  • Have or gain a working knowledge of current HSE statutory and Corporate expectations and their implications.
  • Have or gain a working knowledge of business and departmental HSE risks and their control measures.
  • Have or gain a working knowledge of HSE risk management techniques.
  • Provide exemplary leadership in Health, Safety and Environmental performance.
  • To communicate HSE expectations to subordinates and contractors so they are known and complied with.
  • Monitor HSE performance of work activities.


Required Education, Knowledge and Experience

  • Process Control Instrumentation Experience 
  • Project Execution Experience
  • Degree qualified in an Engineering or Science related discipline OR relative Trade Qualification / Work Experience
  • Emerson Product & Technical Experience 

Skills and Abilities

  • Ability to coach & develop technical skills in team members 
  • Deep Understanding of Process Industry Applications 
  • Well refined communication skills and an ability to impart understanding of complex technical concepts via telephone, e-mail, webinars, presentations or in person.
  • Excellent PC skills and familiarity with Microsoft Power Point, Word, Excel, Outlook and Internet/Intranet applications
  • Understanding and empathy for customer service. 
  • Commercial understanding
  • Ability to interpret customer requirements
  • Good sense of urgency and able to perform under pressure of deadlines
  • Ability to manage multiple deadlines and priorities 
  • Understanding of our products and their applications
  • Understanding of Strategic Programs, their application and requirements
  • Excellent presentation skills
  • Ability to explain problems in a simplified manner to enable resolution


At Emerson, we’re passionate about what we do. By fusing decades of technology and engineering expertise, Emerson continues to solve some of the world’s most complex challenges with innovative solutions for customers in industrial, commercial, and residential markets. We recruit the greatest talent and apply the best technologies to benefit our customers worldwide.

 

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Job ID: 20007354