Create a Job Alert.

Enter your email below to save this search and receive job recommendations for similar positions.
Thank you. We'll send jobs matching these to
You already suscribed to this job alert.
No Thanks
GB
What job do you want?

Create Job Alert.

Get similar jobs sent to your email

Apply to this job.
Think you're the perfect candidate?
Apply on company site

You’re being taken to an external site to apply.

Create an account to get recommended jobs that match your resume and apply to multiple jobs in seconds!
On the next page, you'll build a resume in 3 steps thanks to our AI technology
8-15 characters
Contains Number
Contains Lowercase
Contains Uppercase
Contains Special Character

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Specialist I Order Entry at Emerson

Specialist I Order Entry

Emerson Quezon City/National Capital Region, Metro Manila Full-Time
Apply on company site

Create Job Alert.

Get similar jobs sent to your email

Description
To ensure the support team is assisted in Tier 1 escalations while maintaining an excellent resolution rate. Pilots new processes and procedures and suggests modifications to ensure that implementation within the team will be successful. Assists and does backup for all Order Entry Administrator tasks. Creates operational reports for division contact use. Closely monitors and reports trends on assigned general task inbox.
Responsibilities
Duty 1: Order Management
Order Entry
• Checks for Completeness of Commercial Requirements for Service Request (contact info, address)
• Validates customer PO
• Enters Data/Order/Items into Business System
• Updates order/quote records/data/status in Business System
• Submits Request for Model Setups
• Submits Request for Address Book set-up
• Generates, Uploads and Forwards Invoices (Business Systems/Customers)
• Logs Service Requests in CRM.
• Updates order/quote records/data/status in Business System
• Generates Service Request/ Dispatch Notice/Proposals
• Schedules Field Service Training/Dispatch/Commissioning
• Verifies New Customer accounts and works with Customer Vendor Data Hub team for creation of accounts in the business systems
• Checks supplier questionnaires
• Identify items for receipting, ensures that they are the correct items and quantity
• Identifies and notifies Order Management/Logistics of any updates/issues with the receipted items
• Checks Invoice/Delivery Note from Suppliers
• Identify items for receipting, ensures that they are the correct items and quantity
• Receipt items in the business system
Records Management
• Logs Inquiries
• Records New Customers
• Saves/Uploads/Archives Communication Records (Filenet, OCM, GMS, CRM, Shared Folders, SharePoint)
• Monitors incoming emails in common mailboxes.
• Acknowledges receipt of customer emails/POs/RFQs.
• Updates order/quote records/data/status in Business System
• Verifies New Customer accounts and works with Customer Vendor Data Hub team for creation of accounts in the business systems.
• Creates Minutes and assist in facilitating the meeting
• Run operational reports needed in operations
Mailbox Management
• Monitors incoming emails/orders in common mailboxes.
• Acknowledge customer emails/POs/RFQs.
• Allocates Requests/Tasks/Emails to appropriate individual/support group (Workload and Escalation Management)
• Tracks and log orders/requests received
• Responds to Level 1 general inquiries and requests received from mailbox and identify need for escalations
Escalations Handling
• Escalates ITC Issues
• Escalates requests for model creation to the appropriate support group
• Escalates model configuration issues to product configuration solutions team
• Escalates requests to Tool Administrator for systems-related concerns
• Escalates commercial inquiries to factory /Escalates pricing issues to appropriate support group
• Coordinates with other teams/support to complete the request of customers
• Responds to Level 1 general inquiries and requests received from mailbox and identify need for escalations
• Handles escalations from Peers. (Tools/Process-related inquiries/escalations)
• Handles Order Escalations (process & system related escalations)
• Handles issues/concerns raised and provide appropriate corrective actions
Duty 2: Continuous Improvement and Innovation
• Attends emergency/kick-off meetings with other functional groups (including Operations and Team Meetings)
• Participates in emergency/kick-off meetings with other functional groups (including Operations and Team Meetings)
• Participates in the execution of Functional Unit Strategic Initiatives/Programs to support the objectives of the management
• Participates in projects related to quality improvement (such as Think Customer, QMS, Perfect Execution, etc.)
• Participates in analyzation and validation of the raised non-conformance to identify process owners and other related and/or impacted processes
• Regularly conducts quality monitoring of team output (RMA/FS/FS Quotes/FSR)
• Maintains process documents and instructions of operations
Duty 3: Training and Development
• Completes online trainings/surveys
• Conducts basic/overview/ awareness training on product, process and business tool
• Assists Team Leader in the creation and execution of the basic/overview/awareness training on product, process and business tools
• Updates/revises training syllabi, course outlines, lesson plans, and content of existing materials (e.g. presentations, evaluation tools, etc.) for all training courses


Requirements
Education: Graduate of any 4-year course
Job Related Experience: At least 1.5 years experience in related documentation management, data entry and/or data administration support or functions.
Specific Knowledge:
• MS Outlook – MS Office Applications
• Able to maintain and distribute reports using MS Excel from RAW Data
• Business writing standards
• Applicable business processes & system tools - (Oracle, CRM, PNMU, JDE, SharePoint)


About Emerson
At Emerson, we are innovators and problem-solvers, focused on a common purpose: leaving our world in a better place than we found it. Each and every day, our foundational values—integrity, safety and quality, supporting our people, customer focus, continuous improvement, collaboration and innovation—inform every decision we make and empower our employees to keep reaching higher. 

As a global technology and engineering leader, we provide groundbreaking solutions for customers in industrial, commercial, and residential markets.

Our Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production and protect personnel and the environment while optimizing their energy and operating costs. Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.

Emerson, a Fortune 500 company with $17.4 billion in sales, more than 20 Innovation, Solutions & Engineering Centers, and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers.

Whether you're an established professional looking for a career change, an undergraduate student exploring options or a recent MBA graduate, you'll find a variety of opportunities at Emerson. Join our team and start your journey today.

 

Recommended skills

Scheduling
Emergency Handling
Questionnaire
Surveys
Presentations
Syllabus
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Job ID: 20009422