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IT Field support engineer - Information Technology job in Singapore at Single Buoy Moorings Inc

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IT Field support engineer - Information Technology at Single Buoy Moorings Inc

IT Field support engineer - Information Technology

Single Buoy Moorings Inc Singapore Full-Time

Energy is a fundamental basic need of our society. Fossil fuels, including oil, are an essential source of energy and will remain so until renewable energies have the capacity to meet the growing demand for energy.

Nearly 5,000 SBMers globally are proud to design, build and operate floating facilities that produce more than 1% of the world’s oil. We do it in the safest, most affordable, and most sustainable way. And we continuously strive to reduce emissions, in line with our emissionZEROTM program.


As a leader in floating technologies for the oil and gas industry, we recognize the significant importance of climate change and the growing need for renewable energy. We invest in products and services that enable the transition towards renewable energy, with a focus on Floating Offshore Wind, Wave Energy, and Carbon Capture and Storage. In addition, we also develop Smart Digital Services to improve and support everything we do.

Oceans play a central role in producing the energy of today and of tomorrow. We work together with the world’s leading energy companies to make that happen. We act responsibly and ethically so that communities where we operate benefit from our presence and activities.


We are committed to sharing our experience to deliver safe, sustainable, and affordable energy from the oceans for generations to come.




[ Link removed ]


#OGJS

ROLE PURPOSE

The IT Field Support Specialist is accountable for applying discipline knowledge and to act as a true partner to its specific stakeholder group in the RC, Shore base, Vessels, Yards or any other Fields which require IT support.

You are responsible for supporting these stakeholders in alignment with the Group IT strategic and/or operational priorities.

Your area of expertise is wider than dedicated specialist but also more specific in Fields particularities

You advise within your area of expertise and are expected to remain at the forefront of developments to identify innovative methods to carry out assigned tasks that will increase the overall quality and efficiency.

ROLE CONTRIBUTION

  1. In order to support, govern and contribute to a fully integrated and aligned IT Strategy across the SBM organization, you have to:
    1. Liaise, work together with- and advise your colleagues within different RC’s and disciplines;
    2. Execute the processes and best practices necessary to work according to the direction and strategy of Group IT (and make suggestions for improvement if required);
    3. Support the Service Delivery team in solving complex problems and visiting fields where SBM stakeholders are working.

       The measure of your effectiveness in this will be:

  • Alignment sessions with peers and other disciplines across the different RC’s;
  • Initiate actions, preparing planning and report of activities; 
  • In order to ensure knowledge sharing and creating awareness amongst the IT community on your respective specialism, you have to:
    1. Keep the IT community informed on any new initiatives and decisions taken that might have an impact on day-to-day business;
    2. Participate in project meetings;
    3. Ensure a cross functional alignment to minimize down-time within the overall IT landscape;

The measure of your effectiveness in this will be:

  • Level of your clarity and technical expertise in regards to breaking down the organization needs and requirements into manageable parts for your field of expertise;
  • Participation in IT Audits;
  • Providing and updating the required documentation

In order to ensure that you understand and manage your stakeholders and their requirements  as well as having assigned activities completed successfully, you are to:

  1. Understand, plan and deliver assigned tasks with accuracy to meet stakeholders needs in a timely manner;
  2. Identify areas requiring more detailed instructions and clarify as necessary with stakeholders to ensure no surprises;
  3. Complete tasks in compliance with applicable standards and work procedures;
  4. Identify areas for potential issues and proactively communicate with stakeholders to resolve issues, share information and provide guidance as required;
  5. Seek clarification or guidance as soon as difficulties arise and recommend alternative solutions;
  6. Perform thorough self-check of all solutions prior to release for use by stakeholders;
  7. Properly plan work to allow adequate time for stakeholder feedback and adjustments to ensure intended functionality;
  8. Network with stakeholders to serve as a source of support in executing project deliverables; ensure proactive two-way communication
  9. Produce consistent/organized instructions in a well-structured format to convey required information to stakeholders or peers.

    The measure of your effectiveness in this will be:

  • Performance Feedback from stakeholder as per SLA’s;
  • Timeline and accuracy in completing tasks;
  • Quality and effectiveness of the provided advise/ solution;
  • Representing SBM towards internal- and external stakeholders in a professional and compliant manner;
  • Demonstrated effective interfaces within and across-disciplines;

In order to ensure quality and reliability of tools and systems in support of the business, you are to:

  • Willingness to perform troubleshooting in isolation when necessary.
  • Be self-motivated to improve technical competencies for the assigned work
  • Promote continuous improvement within the Discipline by remaining current on the latest technology developments
  •  
  • Apply and capture applicable lessons learned in the execution of activities to enable information sharing, increase project efficiencies, and support/develop best practices
  • Ensure solutions are communicated and documented in a manner that is easily understood by others
  • Ensure solutions are thoroughly tested prior to release for use by stakeholders; avoid cutting corners

The measure of your effectiveness in this will be:

  • Demonstrated quality of deliverables;

Role Requirements

  • Minimum 5 years’ experience in IT Service Desk role, providing onsite technical support, remote support using remote desktop.
  • Possess IT certifications will be added advantage :- ITIL, AD, Exchange, Azure, Citrix, MDM (please provide when applying for the role)
  • Mandatory experience in Windows environment, Cisco end-user devices, Softphone, O365 and MSTeams, SCCM and Level 1 network troubleshooting in an end-user environment which includes VPN, LAN port troubleshooting, internet/DNS/DHCP troubleshooting
  • Mandatory experience in providing support in an ITIL process environment, adhering to process and procedures and compliance with security
  • Experience in managing AD Online will be an added advantage.
  • Meet monthly operational SLAs :- Incident resolution within 2days and Request fulfillment within 5days
  • Attitude required are to be energetic, independent, self-motivated, self-learner and to manage complexity;
  • Possesses own transport and able to travel overseas when required;
  • Required to work after office hours or on weekends when necessary;

GENERAL INFORMATION

SBM Offshore N.V. is a listed holding company that is headquartered in Amsterdam. It holds direct and indirect interests in other companies that collectively with SBM Offshore N.V. form the SBM Offshore Group (“the Company”). For further information, please visit our website at [ Link removed ] . The companies in which SBM Offshore N.V., directly and indirectly, owns investments are separate entities.

SBM Offshore is proud to be an Equal Employment Opportunity and Affirmative Action employer. SBM Offshore does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.  All employment is decided on the basis of qualifications, merit, and business need.

 

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Job ID: 762970702