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Lead Analyst, BSA job in Owensboro at Boardwalk Pipelines, LP

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Lead Analyst, BSA at Boardwalk Pipelines, LP

Lead Analyst, BSA

Boardwalk Pipelines, LP Owensboro, KY Full Time
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Boardwalk Pipelines, LP primarily provides transportation and storage of natural gas and liquids for our customers. Additional information about the Partnership can be found online at [ Link removed ] .

We are currently looking for a Lead Analyst, BSA for our Houston, TX or Owensboro, KY office.


This position will be responsible to:

*Research latest industry practices and technology trends to assist with providing advice to business owners and members of the IT organization

*Assist in conceptualization and development of solutions (hardware, software, processes) that support business requirements

*Collaborate with the appropriate parties, such as vendors, business users or members of IT, in order to resolve problems or investigate opportunities as needed

*Participate in special projects and/or initiatives as needed, which could be project management for small to medium initiatives

*Apply proven communication, analytical and problem-solving skills to ensure that project deliverables meet required specifications

*Create process models, specifications, diagrams and/or charts based upon user requirements to provide direction to other team members

*Ensure all required system and compliance documentation is complete and accurate

*Escalate support and project issues to IT management team as they arise

*Provide data and input for generation of statistics and reports for management and/or team members to represent current status of initiatives

*Gather and analyze data in support of business cases, proposed projects and system requirements

*Generate and compile reports based on analytical findings, complete with probable cause and possible solutions to system issues

*Elicit, analyze, specify and validate the business needs of project stakeholders; including interviewing stakeholders and compiling user requirements to convey to development teams throughout all phases of the project

*Develop and utilize standard templates to document/review business requirements and technical specifications

For assigned project

*Lead the definition, development and documentation of business requirements, objectives, deliverables and specifications on a project-by-project basis in collaboration with internal users and departments

*Serve in role of Project Manager as needed and utilize Boardwalk IT project management standards for Operations IT projects

*Design, develop and perform test plans/cases to ensure that the system or application functions as specified

*Collaborate with business users and other team members to prioritize outstanding issues, enhancement requests and projects on a routine basis

*Work with IT Manager, as directed, to foster vendor relationship and participate in management of any contractual relationship terms, such as support pool hours and scope designation

*Participate in on-call support rotation, as required, for functional applications supported

*Participate in the development or review of application training materials required to provide the user community with a solid understanding of the functionality available to meet the business requirements and conduct training sessions, as required

*Assist in building an application support knowledgebase by documenting issues reported by users and the associated resolution process as requested by senior team members

*Record, track and document the problem-solving process utilized while researching alternatives to resolve issues reported by users

*Perform post-resolution follow-ups to ensure problems have been adequately resolved

*Participate in the development and execution of business continuity processes as requested by senior team members

Personal Attributes & Abilities:

*Self-motivated and directed

*Highly logical and technically skilled

*Keen attention to detail

*Ability to effectively establish/follow task prioritization and execute multiple assignments through a myriad of changing business processes, regulatory requirements, availability of team members, shifting priorities and requests for service

*Ability to absorb new ideas and concepts quickly

*Very strong customer service orientation

*Excellent written, oral, interpersonal and presentational skills targeted to the appropriate audience

*Proven analytical and problem-solving skills

*Ability to work both independently and in a team-oriented environment


*7 years minimum of in-depth, hands-on experience in overseeing the design, development and implementation of software and hardware solutions, systems or products

*5 years minimum working technical knowledge of project management methodologies

*Extensive experience with business requirements gathering and documentation

*Proven experience with troubleshooting principles, methodologies and software issue resolution techniques

*Ability to conduct, compile and present research in the following area(s): software development and delivery concepts, application testing strategies, project management methodology trends

*Bachelor’s degree in the field of computer science, information systems or related field of study or 7-10 years equivalent work experience


*Certifications applicable to the position are desirable

*Familiarity with the Energy industry and/or experience working in the pipeline oil and gas industry

*Experience with specific phases and general knowledge of the entire software development life cycle and working knowledge of agile development methodology

*Broad knowledge of programming languages and techniques

*Knowledge of applicable data privacy practices and laws, as well as industry specific regulations, such as FERC, NAESB, DOT, SOX, etc.

*Demonstrated ability in developing application specification and requirements documentation

*Knowledge of technology trends relating to software application development and support

*Working knowledge of IBM’s Maximo product

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Other details

  • Job Family IT
  • Job Function BSA
  • Pay Type Salary
  • Required Education Bachelor’s Degree

Recommended Skills

  • Requirements Elicitation
  • Business Requirements
  • Industry Practices
  • Business Process
  • Test Planning
  • Software Development Life Cycle
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Job ID: 794