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Warranty Manager at Matchtech

Warranty Manager

Matchtech Attleboro, MA Contractor
$60 - $68/hour Benefits Medical, Dental, Vision Insurance
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The Job

Our Warranty Manager supports the business by:

  • Managing/reducing customer warranty costs and claims
  • Establishing supplier warranty recovery processes and organization for spills. This will involve charge back management and avoidance.
  • Monitoring progress while facilitating achievement of goals through leading or participating in multi-national, cross-functional teams.
  • Creating structure for the automatic warranty claim systems European OEMs
  • Visualizing Pareto costs of field replacements to improve customer quality while minimizing warranty costs
  • Acting as project manager of customer and supplier warranty claims
  • Negotiating with customers/supplier on significant claims
  • Developing/executing supplier warranty recovery management for spills
  • Negotiating supplier warranty contracts (as needed)
  • Negotiating/reviewing new customer warranty contracts
  • Leading the team to create a flawless process for charge back verifications including role descriptions, training, software solutions, charge back avoidance, and process improvements
  • Improving/maintaining OEM warranty reporting and software for field repairs


  • Bachelor's degree or above in Engineering
  • 3+ years of working experience related to quality management in manufacturing
  • Strong knowledge of Quality Systems (TS16949, ISO 9000, VDA 3.6)
  • Familiarity with AIAG manual (APQP, MSA, FMEA, SPC, and PPAP a plus)
  • Experience with product/process engineering
  • Prior claim/financial reserve management
  • Strong English communication/negotiation skills
  • Must be able to work with other departments to coordinate reserves, claim responses, and payments
  • Strong problem solving skills (8D, Fishbone, Minitab, 5Why)
  • Strong understanding of Lean Manufacturing
  • Visa sponsorship not available

Matchtech acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Matchtech and may assist with processing your application.


Recommended Skills

Iso/Ts 16949
Statistical Process Controls
Advanced Product Quality Planning
Failure Mode Effects Analysis
Lean Manufacturing
Production Part Approval Process
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Job ID: CLGS5584