CUSTOMER SUCCESS ANALYST job in Monterrey at CEMEX

Ensure the deployment of Arkik's Ready Mix Suite offering from prospecting support to solution implementation, operational continuity and customer success with the use of Arkik's Ready Mix Suite.

- Technical Evaluation of the plant

• Visit to the plant to validate the physical-electromechanical conditions of the plant based on the format 'Review of dosing plants' prior to the implementation of Arkik with a client.
• Prepare the report of the result of the physical-electromechanical audit and send it via email to the project manager
• Level 1 and Level 2 Support

• Support in the investigation of possible causes that lead to claims by the final consumer.
• Provide technical advice to the client, on possible physical adaptations to the plant to increase productivity
• Telephone advice without internet network connection
• Solve failures that produce downtime
• Provide advice to staff on failures that are not typical of the automatic system
• Telephone advice to a desperate client
   

• General:
• Engineering (ideal Mechatronics Engineer, Electronics, Mechanic, Electrician, or Mechanic Administrator)
• Ability to work in both operational and administrative areas
• Data analysis.
   

Internal:

• CEMEX Commercial Advisors
• Arkik Commercial Advisors
• CEMEX Product Technical Advisors / Implementation Managers
• Arkik Technical Advisors
• Arkik Development Team
• L1 Arkik Support Team

External:

• Owners and administrative staff of the Arkik client
• Plant Managers and Client Dispensers
• Customer Maintenance Managers
• Suppliers of electrical and mechanical installations
• Arkik Equipment Suppliers

At CEMEX, we recognize the diversity of the world in which we live and in which we do business. We respect diversity, we address the inclusion and non-discrimination of any talented person, regardless of gender, physical ability, age, sexual orientation, culture, ethnicity, religion, political affiliation, marital status, pregnancy / maternity / paternity and nationality. We promote a culture of equity for the construction of a sustainable business and the well-being and development of CEMEX employees.