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Customer Service Technician III job in Milwaukee at Rexnord

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Customer Service Technician III at Rexnord

Customer Service Technician III

Rexnord Milwaukee, WI Full-Time
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Regal Beloit Corporation (RBC) is a publicly held leading manufacturer of electric motors and controls, power generation products and power transmission products serving customers throughout the world. Our mission: We create a better tomorrow by developing and responsibly producing energy-efficient products and systems!

At the end of fiscal 2019, Regal generated about %243.3B in revenue and employed approximately 21,000 employees worldwide. Primary countries include: US, Mexico, China and India. Regal provides products and solutions directly to OEMs, distributors, and end-users. Regal Beloit Corporation is a Wisconsin corporation with common stock listed on The New York Stock Exchange beginning in 1976. Regal%26rsquo;s common stock is a component of the S%26amp;P MidCap 400 Index and the Russell 1000 Index. Regal was founded in 1955 and is headquartered in Beloit, WI. Regal%26rsquo;s new executive satellite office is located in Rosemont, IL.


Power Transmission Solution (PTS): With over %24800 Million in annual revenues, PTS is one of four segments of Regal Beloit Corporation. PTS is a leading producer of mechanical power transmission components, drives, gearing, bearings, conveying components and belt drives. Our brands include Browning%26reg;, Jaure%26reg;, Kop-Flex%26reg;, McGill%26reg;, Morse%26reg;, Rollway%26reg;, Sealmaster%26reg; and System Plast%26reg;. The high performance products from PTS can be found in a wide array of industrial and commercial machinery across food %26amp; beverage, HVAC, bulk material handling, unit material handling, wood processing, power generation, steel and agriculture industries. Headquartered in Florence, Kentucky with facilities located in the US, Mexico, Canada, Europe, and China.

Regal is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal is committed to a diverse and inclusive workforce.


Position Summary:

We recognize that hiring and developing talent is a key element in our continued growth. We are looking for people with high energy, ambition and commitment to performance excellence with a passion for customer service satisfaction and reliability. If you are looking for a business environment where people treat each other with mutual respect and dignity and each employee can make a difference and grow with organization, Regal is the company for you. Join us to help the world run more efficiently! Regal is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal is committed to a diverse and inclusive workforce.

Working for our Milwaukee Gear location, the Customer Service Technician coordinates and manages customer service activities from order entry through shipment of product. Present proactive and timely verbal and/or written communication to ensure responsiveness. Provide internal and external customers with respect and show our customers their value and importance to our organization.

Major Responsibilities:

Customer Service Technician is an experienced customer service professional with a passion to win and support our diversification growth initiatives. Primarily focused is giving our customers top notch reliable customer service with a smile. Build relationships with internal and external customers. Detail-oriented with great follow-up skills. Team player and enjoys working with others to achieve our company culture and goals.

  • Ensures high post-sales satisfaction, facilitating positive long-term relationships and high potential for repeat business
  • Manages a book of business of existing and new accounts ensuring high quality customer service
  • Communicates courteously and effectively with customers by telephone, email, letter or face to face
  • Provides support and updates to customers concerning all business transactions including deliveries, quotes and all other general information
  • Liaison between external and internal customers, working closely with manufacturing, engineering, quality, procurement, accounting, sales and management
  • Manage complex issues, escalate when needed through the Help Chain
  • Must be able to work under pressure and produce creative and innovative strategies and solutions
  • Process and manage order entry, verification, and customer change notifications related to orders
  • Initiate quotes and deliver to customer upon request
  • Investigates and resolves all customer related issues by working closely with both inside and outside company teams
  • Manages customer complaints to include the return of related orders or customer property (RMA)
  • Knowledge of company products while keeping up to date with changes
  • Participates in the development of customer service procedures, policies and standards for continued improvement while working with management on customer care initiatives
  • Keeps accurate records of all communication with customer

Required Education / Experience / Skills / Qualifications:

  • Requires a high school diploma
  • A minimum of a two-year associate degree
  • 5+ years customer service experience in the industry
  • Technical aptitude preferred
  • Fluent with Office 365 software applications
  • Must possess strong communication skills, written and verbal

 

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Job ID: 21000019