If you are a Product Engineer professional looking for an opportunity to grow, Emerson has an exciting opportunity for you! Based in either our Austin, TX or Eden Prairie, MN locations, you will be part of the Customer Support organization that includes front-line technical support, working closely with customers on a variety of topics to solve problems. You will use your personal knowledge and ability to build relationships with our worldwide end users. You will also have opportunities to interface with the Emerson Technology, Marketing, Lifecycle Services and Project Execution organizations.
We are looking for someone who enjoys working with many different customers and can handle technical topics relating to AMS Device Manager and associated products.
AS A PRODUCT ENGINEER, YOU WILL:
- Work directly with customers, Emerson Technical Support offices or representatives, Global Service Centre (GSC) engineers and development engineers on technical solution to AMS Device Manager applications
- Provide feedback to Technology regarding our end user requirements of AMS Device Manager software based on the investigation of field issues
- Generate close consultative longer relationships with key Emerson customers in order to assist with their AMS Device Manager support needs
WHO YOU ARE:
You step up to conflicts, seeing them as opportunities. You invite input and share ownership and visibility. You readily adapt personal, interpersonal, and leadership behavior. You work out tough agreements and settle disputes equitably. You adjust communication to fit the audience and the message for both stakeholders & technology. You deal comfortably with the uncertainty of change. You identify and seize new opportunities.
REQUIRED EDUCATION, EXPERIENCE & SKILLS:
- BS in Engineering or relevant degree
- Must have 6 years of relevant experience
- Creative problem solver
- Ability to work directly with the end user resolving system issues on a running process
- Excellent written and verbal communication skills are essential to support regular interfacing with customers and other departments within Emerson
- Must be able to travel based on business needs
- Legal authorization to work in the United States without sponsorship now or in the future
PREFERRED EDUCATION, EXPERIENCE & SKILLS:
- Strong preference for experience in Control Systems
- Desired experience and/or previous knowledge of AMS Device Manager and/or AMS Device Manager peripheral products
Flexible Work Schedule – Remote Work Option
This role has the flexibility of a remote work option up to three days a week. Our teams work together to ensure our chosen work schedules enable our creativity and productivity as we serve the needs of our customers.
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Our Commitment to Our People
Across the globe, we are united by a singular Purpose: We drive innovation that makes the world healthier, safer, smarter, and more sustainable. We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this Purpose to life while competing and leading in a global economy. Our training programs focus on end-to-end development, from onboarding through senior leadership.
Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress. [ Link removed ]
Flexible and competitive benefits plans offer you the right options to meet your individual and family needs: medical insurance plans, dental and vision coverage, 401(k), tuition reimbursement and more. We also provide you flexible time-off plans, including paid parental leave, vacation, and holiday leave.
Our Commitment to Diversity & Inclusion
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their experiences and perspectives – and that reflects the world around us. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas that inspires innovation and brings the best solutions to our customers.
This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our [ Link removed ] and [ Link removed ] .
Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [ Link removed ] .
Emerson is a leading global technology, software and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.
Our Automation Solutions business helps process, hybrid and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs. Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.
We help customers in the world’s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation.
Our Causes – Planet, Humanity, Champion, Inclusion and Future – shape, define and fuel Emerson’s culture while inspiring our innovative spirit and driving our focus.
Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or recently received your MBA degree, you’ll find opportunities with us. Join our team and start your journey today!
No calls or agencies please.
- Technical Support
- Customer Support
- Verbal Communication
- Computer Control Systems