Job Description Summary

The Lead Field Service Engineer (FSE) will provide technical expertise and engineering to support the Power Conversion Service business to support customers to resolve issues, strive for customer satisfaction, On Time Delivery (OTD) and drive service growth. You will report to the FSE Manager and manage existing work items to support customers and field engineering team on Drive system maintenance, system maintenance, troubleshooting and repairs.

Job Description

Roles and Responsibilities

As Lead Field Service Engineer, you will:

Lead and support field service staff and customers on GE Power Conversion Drive system problems, focusing on variable drive technology. Lead and support customers onsite and remotely regarding Drive system problems. Reach back to CoE as appropriate.
Identify new opportunities & drive development of effective offerings to improve in-service equipment reliability / availability
Provide technical support for new unit installation / startup and other outage work scopes
Work with customer personnel (Operations, Engineering, Training, and Purchasing) to resolve customer product issues, maximize availability of plants, and maximize purchased services provided by GE.
Manage, develop, and lead customer facing initiatives to deliver the best possible customer service
Develop enduring and faithful customer relationships, while improving project profitability
Partner with cross-functional leaders (Engineering, Parts, Repairs, Projects) to drive the right actions and provide prompt resolution to customer issues utilizing best practices and processes
Be a self-motivated team player who can drive cross functional teams and communicate the results effectively to customers
Record product issues and provide feedback to Engineering and Quality, identifying ongoing problems and common faults across similar products, Analyze risks, establish contingency plans, and identify trigger events and responsibility for initiating mitigation action.
Oversee that warranty and service obligations are met, including; timely delivery, quality, compliance with contract scope, and expected profitability of the service order

Required Qualifications

Bachelor's Degree in Engineering or related discipline from an accredited college or university (or Associate's Degree in Electrical Engineering or related discipline from an accredited college or university with a minimum 2 additional years of related industry experience)
Minimum 3 years of field service and/or commissioning experience

Additional Eligibility Requirements

Ability and willingness to travel 85% of the time

Desired Characteristics

Minimum of 5 years of experience with GE Drive systems {With 2 years practicable working knowledge of at least one GE Power Conversion drive system (Including: U7000, SD7000, SFC/SEE)}
Minimum of 2 years practicable working knowledge of at least one GE Power Conversion drive / system controller (Including PEC, PECe, CDC)
Background in a customer facing position, within a Service environment
Field Service and Commissioning experience with drives and/or power and/or automation systems and/or dynamic positioning
Ability to execute increasingly complicated assignments, which require considerable engineering skill and creative ability and independent judgment
Possess detailed knowledge, competence and expertise with installation and commissioning tasks and services
Strong computer proficiency and technical aptitude with the ability to utilize MS Office applications
Ability to learn and follow defined departmental policies, procedures and practices

Role can be based within Houston or Louisiana area.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an [ Link removed ] [ Link removed ] Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes