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Customer Service Agent / Call handler / Scheduler job in Stockport at Adecco

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Customer Service Agent / Call handler / Scheduler at Adecco

Customer Service Agent / Call handler / Scheduler

Adecco Stockport, Greater Manchester Full Time
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Planner / Dispatch Agent


5 days per week


Mon-Fri between 7am-10pm


Sat & Sun 7.30am-10pm


Pay rate :£11.47



Planning / Dispatch agents work to book in Engineers to attend installations/ services/ repairs for customers. The role involves organising and managing engineers diaries and workloads as well as supporting them to carry out the job on customer properties.


Duties



� Planning and forecasting activities in a high quality and consistent manor


� Working with local area teams, both field and office based to ensure the planning applications are used efficiently


� Using the in-house CRM system for planning and dispatch tasks, ensuring that engineers have a full diary and busy work load


� Following guidelines to investigate, resolve and process a high volume of customer enquiries


� Appointment planning - Scheduling engineers for appointments in relation to heating + boilers


� Providing updates and ETAs' for customers


� Delivering updates to drivers and keeping them informed of any route changes


� Handling in-day queries, ensuring Engineers have enough work and that journeys are planned effectively


� Liaising with other teams when necessary



Company Benefits



� Open plan office space


� Small business stalls in the canteen area that sell home made perfumes, handbags, jewellery, sweets etc.


� On site cash machine


� Concierge service - Can take things to the post office for you, arrange for flowers to be delivered, stamps and birthday cards for sale.


� On site Amazon locker so that you can get your parcels delivered to work


� "MyCare" advice and support service for financial advice, emotional or mental health support


� Wellbeing area with comfy couches and a book swap system in place.


� On-site beauty therapist so that you can get your nails done, hair styled or even enjoy a massage on your lunch break or after your shift.


� On site canteen with reasonably priced food items, coffee, cakes, meals etc.


� Quarterly bonuses available after 6 months service for high performers.











 

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Job ID: 4fbded4a7037